Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Dispatcher/Customer Service at Alloy Wheel Elite, LLC

Plainview, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatcher, Customer Service, Scheduling, Communication, Organization, Multitasking, Problem Solving, Attention to Detail, Microsoft Office, CRM Systems, Automotive Experience, Mobile Service, Field Service, Teamwork, Professional Demeanor, Customer Focus

Industry

Automotive

Description

Description Position Overview Alloy Wheel Repair Specialists is seeking a dependable and customer-focused Dispatcher / Customer Service Representative to support our New York operations. This on-site role is essential to ensuring efficient technician scheduling while delivering an exceptional customer experience. The ideal candidate is organized, communicates clearly, and thrives in a fast-paced, team-oriented environment. Key Responsibilities Schedule and dispatch mobile technicians to customer and dealership locations. Coordinate daily routes to ensure efficiency and timely service Serve as the primary point of contact for customers regarding scheduling, service updates, and general inquiries Answer inbound calls and emails in a professional and courteous manner Communicate daily assignments, updates, and changes to technicians Monitor route progress and proactively address delays, cancellations, or urgent service needs Work closely with sales and operations teams to support service delivery Maintain accurate records of appointments, service calls, and technician availability Utilize dispatching, scheduling, and CRM systems to document and track activity Provide consistent, high-quality customer service while managing multiple priorities Work with accounting and technicians to ensure payments are reconciled Requirements High school diploma or equivalent required Prior experience in dispatching, customer service, scheduling, or call center roles preferred Experience in automotive, mobile service, or field service environments is a plus Strong organizational and multitasking skills Excellent verbal and written communication skills Professional, calm, and customer-focused demeanor Proficiency with Microsoft Office and CRM or scheduling systems Strong attention to detail and problem-solving abilities

Responsibilities

The Dispatcher/Customer Service Representative is responsible for scheduling and dispatching mobile technicians to customer locations while ensuring efficient service delivery. They will also serve as the primary point of contact for customers, addressing inquiries and providing service updates.