DISPATCHER / SERVICE COORDINATOR

Done Right Today, a dynamic, family owned and operated Plumbing, Heating, and Air Conditioning business is growing again! We are seeking a highly skilled Customer Service Coordinator/ Dispatcher to join our team at our Wilmington, DE location. Full time position Monday – Friday 8:00 AM to 5:00 PM

QUALIFICATIONS

· We are looking for someone with 3-5 years of customer service experience (HVAC / Plumbing experience is a plus)
· Dispatch experience
· Customer service experience

· This position is responsible for scheduling and dispatching Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service
· Our associates must have strong skills and a willingness to learn and grow
· Strong customer service attitude
· Excellent interpersonal skills with the ability to interact with all types of customers
· Able to plan and schedule work rather than just react
· Able to “think on your feet” to provide customers with needed information for their specific installation or repair
· Ability to work as part of a team
· Service and making sure all ticket information is entered in the computer correctly
· Primary Responsibilities include answering calls, scheduling and dispatching technicians, generating and running productivity & marketing reports
· Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software
· Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated