JOB SUMMARY

We are seeking a dedicated and detail-oriented OTR Customer Service Representative to join our team in Calhoun, GA. This role is responsible for supporting over-the-road transportation operations by providing exceptional service to customers and drivers. The ideal candidate will have strong communication skills, a proactive mindset, and the ability to thrive in a fast-paced logistics environment.

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Utilize GIS and GPS technologies to assist in transportation planning and logistics

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• nagement.
• Manage dispatching duties, ensuring timely coordination of freight and shipping activities.
• Input data accurately into transportation management systems such as Oracle Transportation Management and SyteLine.
• Collaborate with various departments to streamline supply chain operations and improve service delivery.
• Maintain records of shipping and receiving activities, including fleet management tasks.
• Analyze data related to transportation performance metrics to identify areas for improvement.
• Provide support for multi-line phone systems while demonstrating excellent phone etiquette.
• Skills
• Proficient in GIS, GPS, Oracle Transportation Management, SyteLine, AS400, and other relevant software applications.
• Strong understanding of transportation management systems, supply chain logistics, and freight operations.
• Excellent communication skills with the ability to convey information clearly and effectively.
• Strong typing skills with attention to detail for accurate data entry.
• Familiarity with dispatching processes and fleet management principles.
• Analytical mindset with the ability to assess situations and make informed decisions quickly.
• Experience working in a 3PL environment is a plus. Join our team as a Customer Service Representative where your contributions will be valued, and you will play a key role in enhancing customer satisfaction within the logistics industry!

Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In perso