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Dispatcher/Customer Service Representative at Telesec Answering Service LLC
Yuba City, CA 95991, USA -
Full Time

Start Date

Immediate

Expiry Date

14 Oct, 25

Salary

19.0

Posted On

14 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Characters, Presentation Skills

Industry

Outsourcing/Offshoring

Description
Responsibilities
  • Manage large amounts of incoming calls
  • Type 45 wpm
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customer