Job Description: Customer Service Representative
Duties:
- Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
- Handle a high volume of incoming calls and emails from customers
- Assist customers with part information, order status, billing inquiries, and general account support
- Process part orders, returns, and exchanges accurately and efficiently
- Maintain accurate customer records and update information as needed
- Collaborate with other departments to resolve customer issues and escalate complex cases when necessary
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers
Requirements:
- High school diploma or equivalent required
- Previous customer service experience in a fast-paced environment is highly desirable
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and navigating various software applications
- Ability to work independently as well as part of a team
We offer competitive pay, comprehensive benefits package including medical and dental. Join our team of dedicated professionals who are passionate about providing exceptional customer service.
To apply for this position, please submit your resume along with a cover letter highlighting your relevant experience.
Job Type: Full-time
Pay: $19.00-$24.00 per hour
Expected hours: 40 per week

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• On-site parking

Ability to commute/relocate:

• Hamilton, ON L9C 2Y8: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• Call center: 1 year (preferred)
• Customer service: 2 years (required)

Work Location: In perso

Please refer the Job description for details