COMPANY OVERVIEW

Top Medical is a leading provider of non-emergency medical transportation, dedicated to offering compassionate and reliable services for patients requiring stretcher transport. Our team of certified Medical Attendants is committed to ensuring safe and comfortable rides for individuals traveling to and from healthcare facilities.

SUMMARY

We are seeking a Customer Service Representative to join our team at Top Medical. In this role, you will be the first point of contact for our patients and their families, providing exceptional customer service and support. Your contributions will play a vital role in enhancing patient experiences and ensuring smooth communication between our team and clients.

REQUIREMENTS

• Proven experience in customer service or a related field, preferably in healthcare or transportation.
• Excellent phone etiquette and strong communication skills are essential.
• Ability to analyze situations effectively and provide appropriate solutions.
• Familiarity with data entry processes and transportation management systems is an asset.
• Strong organizational skills with attention to detail.
  If you are passionate about helping others and want to make a difference in the lives of patients, we invite you to apply today to join our dedicated team at Top Medical!
  Job Type: Full-time
  Pay: $34,691.69-$60,909.01 per year
  Work Location: In perso

• Serve as the primary point of contact for patients and families, addressing inquiries and providing information about our services.
• Utilize effective phone etiquette to communicate with clients, ensuring a professional and friendly demeanor.
• Assist in scheduling transportation services while coordinating with the medical attendants.
• Maintain accurate records of customer interactions and data entry tasks.
• Analyze customer feedback to improve service quality and patient satisfaction.
• Collaborate with the medical team to ensure seamless communication regarding patient needs.