Dispatcher at Done Deal Plumbing
Calgary, AB T2E 6M7, Canada -
Full Time


Start Date

Immediate

Expiry Date

19 Nov, 25

Salary

22.0

Posted On

20 Aug, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Life Insurance, Hvac, Drain, Plumbing, Apps, Dental Care, Customer Service, Drain Cleaning, Phone Etiquette, Technology, Gps Tracking

Industry

Hospital/Health Care

Description

OVERVIEW

We’re a growing drain cleaning and plumbing service company that prides itself on fast response times, quality workmanship, and outstanding customer service. We’re looking for a Dispatcher to join our team and keep operations running smoothly. If you’re highly organized, thrive in a fast-paced environment, and enjoy coordinating field technicians, we’d love to hear from you!

REQUIREMENTS

  • Prior experience in dispatching, ideally within a service-based trade (plumbing, drain cleaning, HVAC, electrical, etc.).
  • Familiarity with Housecall Pro (or similar job management/dispatching software).
  • Strong multitasking, communication, and problem-solving skills.
  • Knowledge of drain cleaning/plumbing services is highly preferred.
  • Ability to stay calm under pressure and adapt quickly to schedule changes.
  • Excellent customer service and phone etiquette.
  • Comfortable with technology (apps, scheduling systems, GPS tracking).

PREFERRED QUALIFICATIONS

  • At least 1–2 years of drain cleaning or plumbing industry experience.
  • Previous role as a dispatcher, scheduler, or coordinator in a home services company.
  • Experience handling emergency calls and dispatching technicians in real time.
    Job Types: Full-time, Permanent
    Pay: $22.00-$28.00 per hour
    Expected hours: No less than 40 per week

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off

Ability to commute/relocate:

  • Calgary, AB T2E 6M7: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

  • Lawfully permitted to work in Canada

Language:

  • Fluent English (preferred)

Location:

  • Calgary, AB T2E 6M7 (preferred)

Work Location: In perso

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities
  • Schedule, dispatch, and coordinate drain cleaning technicians for service calls.
  • Manage inbound calls, online bookings, and customer inquiries.
  • Assign jobs based on technician skillset, availability, and location.
  • Monitor technician routes and job progress, adjusting as needed for emergencies or schedule changes.
  • Communicate with customers regarding appointment times, updates, and follow-ups.
  • Track job details and maintain accurate records in Housecall Pro or similar dispatching software.
  • Support field crews with job details, parts requests, and customer history.
  • Work closely with management to improve scheduling efficiency and customer satisfaction.
Loading...