OVERVIEW

We’re a growing drain cleaning and plumbing service company that prides itself on fast response times, quality workmanship, and outstanding customer service. We’re looking for a Dispatcher to join our team and keep operations running smoothly. If you’re highly organized, thrive in a fast-paced environment, and enjoy coordinating field technicians, we’d love to hear from you!

REQUIREMENTS

• Prior experience in dispatching, ideally within a service-based trade (plumbing, drain cleaning, HVAC, electrical, etc.).
• Familiarity with Housecall Pro (or similar job management/dispatching software).
• Strong multitasking, communication, and problem-solving skills.
• Knowledge of drain cleaning/plumbing services is highly preferred.
• Ability to stay calm under pressure and adapt quickly to schedule changes.
• Excellent customer service and phone etiquette.
• Comfortable with technology (apps, scheduling systems, GPS tracking).

PREFERRED QUALIFICATIONS

• At least 1–2 years of drain cleaning or plumbing industry experience.
• Previous role as a dispatcher, scheduler, or coordinator in a home services company.
• Experience handling emergency calls and dispatching technicians in real time.
  Job Types: Full-time, Permanent
  Pay: $22.00-$28.00 per hour
  Expected hours: No less than 40 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off

Ability to commute/relocate:

• Calgary, AB T2E 6M7: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Lawfully permitted to work in Canada

Language:

• Fluent English (preferred)

Location:

• Calgary, AB T2E 6M7 (preferred)

Work Location: In perso

• Schedule, dispatch, and coordinate drain cleaning technicians for service calls.
• Manage inbound calls, online bookings, and customer inquiries.
• Assign jobs based on technician skillset, availability, and location.
• Monitor technician routes and job progress, adjusting as needed for emergencies or schedule changes.
• Communicate with customers regarding appointment times, updates, and follow-ups.
• Track job details and maintain accurate records in Housecall Pro or similar dispatching software.
• Support field crews with job details, parts requests, and customer history.
• Work closely with management to improve scheduling efficiency and customer satisfaction.