How You’ll Make an Impact:
Reporting to a Lead of Enterprise Imaging Access Center, the Dispatcher Tier 2 is responsible for efficient dispatching of Imaging orders using processes that align to the Access Center’s operational standards. The ideal candidate will thrive in a fast-pace environment while focusing on customer service.

QUALIFICATIONS

• High school diploma or equivalent
• Two years’ experience in customer service or dispatching logistics
• Background in imaging, preferred
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

SKILLS, KNOWLEDGE AND ABILITIES

• Excellent oral and written communication skills
• Ability to plan, multi-task and manage time effectively
• Capable of working independently and with large groups, including customers and technicians
• Familiarity with call center technology, including phone and CRM/CRT systems
• Knowledge of medical terminology
  Who We Are:
  DispatchHealth is redefining healthcare delivery through mobile and virtual healthcare. A rapidly scaling Denver, Colo., startup, we provide right-sized healthcare through the power of technology, convenience, and service. DispatchHealth is creating an integrated, convenient, high-touch care-delivery solution that extends the capabilities of the patient’s care team and ensures that we provide personalized, quality care in the home or at the patient’s location of need. Our skilled, certified providers arrive onsite with the expertise and tools necessary to administer advanced medical care, supported by our technological infrastructure to ensure quality and to improve outcomes. DispatchHealth brings together experienced professionals with proven success in medicine, engineering and operations and a passion for transforming the healthcare landscape.
  DispatchHealth is committed to creating and supporting a diverse and inclusive team and serving all communities. All qualified applicants will be considered for employment regardless of race, gender, gender identity or expression, sexual orientation, religion, national origin, disability, age, or veteran status. DispatchHealth offers a comprehensive benefit package, including medical, dental and vision insurance, 401k, paid time off, family, and short-term disability leave.

• Ensure all orders meet minimum requirements to initiate dispatching, including communication of prep, sympton alighment with CPT codes, active facility status, accurate market/modality and staff schedule by market.
• Dispatch radiology and/or ultrasound orders to appropriate technologist, routing calls efficiently to the appropriate area.
• Communicate with technologist to ensure all calls have been received and appropriate turnaround time is accomplished.
• Communicate with facilities/clients regarding order clarification and scheduling; initial scheduling and preparations requirements, changes to ETA timelines, ETA clarification.
• Inform lead and stakeholders regarding any delays or problems that would decrease efficiency or impact customer services.
• Takes inbound phone calls regarding ETAs or other call types, as needed.
• Performs other duties as necessary and requested