JOB SUMMARY

We are currently looking for a Dispatcher based out of our Innisfil office to help us service our customer base across Southern Ontario. Experience in the construction industry would be an asset - i.e., as a Project Site Coordinator.

DESIRED SKILLS & EXPERIENCE

• Previous Dispatch experience
• Strong phone presence
• Experience working with a CRM
• Excellent verbal and written communication skills
• Strong listening skills
• Ability to multi-task, prioritize, and mange time efficiently
• Experience with Microsoft Office programs required
• Experience in a fast-paced office environment is essential
• Flexibility and willingness to work simultaneously on a wide range of tasks and project
• Proven ability to work independently while being a team player

• Completing all dispatching duties as needed
• Scheduling of routes and dispatching service personnel to ensure operational efficiency and customer satisfaction
• Performing data entry duties in company’s database
• Responding to inbound calls and emails from service personnel
• Making outbound calls to existing customers
• Working with the Customer Service and Operations departments to ensure a positive experience for all customers.