Title: Dispatcher
Reports To: Operations Manager
Territory: Montreal, QC
Status: Full-time, Days, Afternoons and/or Weekends
Department: Operations

POSITION SUMMARY

As the first line of leadership, the Dispatcher serves as the direct point of contact for the team of delivery drivers. The Dispatcher plays a key role in managing the day-to-day operational requirements of the business. The successful candidate will have exceptional communication skills to provide clear direction and guidance. The Dispatcher is the “go to” person to help minimize or remove barriers to support drivers in meeting on-time delivery service standards.

ACCOUNTABILITIES:

• Lead and dispatch a group of Vendors who are responsible for following SOPs and delivery protocols
• Assign and monitor routes, and coordinate rescue plans as necessary
• Encourage and advocate safe driving practices
• Manage Vendor’s routes based on the company needs
• Compile daily, weekly, monthly reporting as necessary
• Ensure vehicle inspection reports are precise and complete
• Audit vehicles as necessary
• Assist the Operations Manager as needed

SKILLS AND QUALIFICATIONS:

• Minimum one (1) year experience routing and dispatching a fleet of drivers
• Minimum two (2) year experience in a customer service-oriented role
• Excellent time management and organizational skills
• Strong computer literacy required, particularly Microsoft Office/Excel
• Post-secondary education in transportation, operations or logistics an asset
• Previous experience with scheduling is an asset

WORKPLACE, LANGUAGE AND PHYSICAL REQUIREMENTS:

• Full-time, Days, Afternoons and/or Weekends
• Work in a fast-paced environment and make effective decisions
• Bilingual - Quebec

Education:

• DCS / DEC (preferred

Experience:

• dispatching: 1 year (required

PURPOSE

The Dispatcher serves as the direct point of contact for a group of Vendors. The Dispatcher plays a key role in managing the day-to-day operational requirements of the business. The Dispatcher is the “go to” person to help minimize or remove barriers to support Vendors in meeting on-time delivery service standards.

ROLE SPECIFIC COMPETENCIES

Technical Expertise Learning Agility Time Management
FleetOptics Inc is an equal opportunity employer who values diversity. FleetOptics provides accommodations for workers and candidates with disabilities. FleetOptics Inc will accommodate workers with disabilities up to the point of undue hardship.
Job Type: Full-time
Pay: From $65,000.00 per year

Benefits:

• Extended health care
• Life insurance
• Paid time off
• RRSP match

Education:

• DCS / DEC (preferred)

Experience:

• dispatching: 1 year (required)

Language:

• French and English (required)

Willingness to travel:

• 100% (required)

Work Location: In perso