Dispatcher at GenServe

Fremont, California, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

0.0

Posted On

03 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching, Scheduling, ServiceTitan, Resource Management, Customer Communication, Logistics Planning, Priority Management, Work Order Management, Technician Coordination, Emergency Response Coordination

Industry

Information Services

Description

Description Dispatcher Responsibilities Own and manage the dispatch board daily to ensure all scheduled work is accurate, organized, and up to date. Schedule service calls, maintenance, inspections, and project work based on urgency, priority, customer commitments, and technician availability. Schedule efficiently by considering geography, drive time, technician skill set, job scope, and estimated labor hours. Maximize technician productivity by keeping schedules full, minimizing downtime, and reducing unnecessary travel gaps. Front-load the month to maintain strong revenue production and avoid last-minute scheduling shortages. Confirm all scheduled jobs a minimum of two (2) weeks in advance whenever possible. Ensure all work orders contain complete and accurate information, including: Detailed job summary and scope of work Site-specific notes and special instructions Customer contact information Primary point of contact (POC) Required materials, equipment, permits, and access requirements Maintain clear communication with technicians regarding schedule changes, priorities, delays, and customer expectations. Communicate proactively with customers regarding appointment confirmations, arrival windows, schedule changes, and job status updates. Monitor technician progress throughout the day and adjust schedules as needed to address emergencies, delays, cancellations, or additional work requests. Prioritize emergency and high-impact service calls while minimizing disruption to the existing schedule. Coordinate with the Service Ops Manager, Sales, and Operations team to align scheduling priorities and manpower needs. Review upcoming workload regularly to identify labor shortages, scheduling conflicts, and opportunities to improve scheduling efficiency. Ensure technicians are dispatched with the proper information, tools, equipment, and documentation needed to complete work successfully and efficiently. Track open calls, incomplete work, callbacks, and rescheduled jobs to ensure timely follow-up and completion. Maintain accurate scheduling records, notes, job statuses, and customer updates within ServiceTitan. Support company revenue and operational goals by maximizing billable hours and minimizing unproductive time. Be available for after-hours emergency calls and weekend work to coordinate with customers, dispatch technicians, and create or update work orders for after-hours service requests. Ensure all after-hours calls are documented accurately with complete customer, site, and service details for the responding technician. Maintain professionalism, urgency, and composure while managing changing priorities and high-volume scheduling demands. Escalate customer issues, scheduling conflicts, manpower shortages, or operational concerns to management when necessary.

Responsibilities

Manage the daily dispatch board to efficiently schedule service calls, maintenance, and projects based on technician availability and urgency. Coordinate communication between customers, technicians, and management to maximize productivity and ensure timely job completion.