Dispatcher at Guaranteed Service.com

Manasquan, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

25.0

Posted On

21 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceTitan, Scheduling, Dispatching, Communication, Organization, Multitasking, Problem-solving, Clerical skills, Customer service, Time management

Industry

Facilities Services

Description

Dispatcher – HVAC, Plumbing & Electrical Services Location: New Jersey Job Type: Full-Time, Part-Time About Us: GUARANTEED SERVICE is a full home service company proudly serving residential customers throughout New Jersey and Staten Island. As our company continues to grow, we are seeking a detail-oriented and highly efficient Dispatcher to join our dynamic team. Position Overview: The Dispatcher plays a key role in ensuring our technicians are efficiently scheduled and dispatched for service appointments. This is a fast-paced, high-impact position that requires excellent organization, strong communication skills, and experience using ServiceTitan software is preferred. Key Responsibilities: * Efficiently schedule, dispatch, and adjust appointments based on technician availability, skill set, and geographic location * Monitor and optimize technician schedules throughout the day to maximize productivity * Make proactive early morning and late-day calls to confirm and fill time slots * Communicate clearly and effectively with both customers and technicians to ensure timely service delivery * Prepare and manage monthly technician schedules within our scheduling software * Respond to changing priorities in real time while maintaining a high level of service * Ensure jobs are closeds out correctly and money is collected Qualifications: * Experience with ServiceTitan software is preferred * Excellent verbal and written communication skills * Strong clerical and organizational abilities * Proven ability to multitask and prioritize in a fast-paced environment * Confident and calm under pressure * Ability to problem-solve and adapt quickly to changing situations Why Join GUARANTEED SERVICE? * Competitive Pay based on experience * Positive, Team-Oriented Environment * Comprehensive Benefits Package: * Medical, dental, and vision insurance * Life insurance * 401(k) retirement plan * Full-Time, Year-Round Employment * Holiday Pay after 90 days * Ongoing Training & Professional Development If you’re a motivated dispatcher with experience in the home services industry and want to be part of a company that values efficiency, customer satisfaction, and team success—apply today and help us deliver the GUARANTEED SERVICE difference! Job Types: Full-time, Part-time Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Life insurance * Paid time off * Vision insurance

Responsibilities

The dispatcher is responsible for efficiently scheduling and optimizing technician appointments based on availability, skill set, and location. They must also communicate effectively with customers and technicians while ensuring jobs are closed out and payments are collected.