Dispatcher at Hahl Companies, LLC

Hugo, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Organizational Skills, Written Communication, Verbal Communication, Trucking Industry Dispatching, Computer Proficiency, DOT Regulations, Route Optimization, Order Entry, Problem Solving, Time Management, Multi-tasking, Account Maintenance, Inventory Control, Record Keeping, Professionalism

Industry

Environmental Services

Description

Description The Dispatch position is responsible for the answering of incoming customer calls and identifying the needs of customers while being the first line of order entry for the transportation operations. The Dispatcher is responsible for scheduling and dispatching all trucks as well as processing customer tickets and completing customer reports as necessary. In addition, the position requires administration, recording and reporting of daily office activities. ESSENTIAL FUNCTIONS: Answer main phone line and assist customers with questions and placing orders Scheduling and dispatching all trucks by determining the most effective routes Build sustainable relationships and trust with customer accounts through open and interactive communication Answer questions for customers regarding services and procedures Handle customer complaints, provide appropriate solutions and alternatives and follow up to ensure resolution Report any/all issues to management on a daily basis (employee or customer complaints, requests or questions, accidents, injuries, etc.) Provide accurate, valid and complete information by using the right methods/tools Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Perform order entry into dispatch software Maintain customer database, including pricing, in dispatch software Ensure customer price sheet is followed Complete customer reports and reconciliation as assigned Assist and back up scale as needed Assist with additional tasks such as inventory control and account maintenance Ensure compliance with company policies and procedures. Ensure compliance with government rules and regulations and files. paperwork in support of this compliance as needed Communicate in a professional manner Performs other related duties as assigned Requirements Required Qualifications: Excellent customer service skills Outstanding organizational skills and attention to detail Excellent written and verbal communication skills Previous trucking industry experience dispatching drivers Proficient with computers Knowledge of DOT rules, regulations and safety requirements Knowledge of trucks, trailers and various equipment Education and/or experience: High school diploma or GED Competencies: Reasoning and problem-solving skills Professionalism Customer service oriented Strong Attention to Detail and good organizational skills Time Management and ability to multi task Professional attitude Punctuality WORK CONDITIONS: This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines PHYSCIAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk. Dem-Con Companies, LLC is an Equal Opportunity Employer. We will provide equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of federal, state, and local governing bodies or agencies. Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will take affirmative steps to ensure that all our employment practices are free of discrimination.

Responsibilities

The Dispatcher is responsible for answering customer calls, processing orders, and scheduling truck routes for transportation operations. They also handle customer complaints, maintain databases, and ensure compliance with company and government regulations.