Dispatcher at Human Resources Team

, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching, Scheduling, Customer Service, Administrative Tasks, Triage, Answering Phone Calls, Email Management, Invoicing, Record Keeping, Typing Speed, Grammar, Spelling, Microsoft Office Suite, Communication Skills, Organizational Skills, Listening Skills

Industry

Hospitality

Description

Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. Today, we operate over 30+ district offices and employ over 1,100 employees across multiple states throughout the USA. At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career. Why work with us? At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 30+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants. Benefits of joining Impact Fire Services When you join Impact Fire you will receive: Competitive compensation Pay is on a weekly cycle, every Friday Career Advancement Opportunities Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays Company paid short and long-term disability Immediately vested in our 401(k) company match Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create. Exceptional guidance and support from our managers Collaborative culture & environment Robust training opportunities with company reimbursement upon achieving required licensing Apprenticeship programs for fire sprinkler, fire alarm and inspection positions Opportunity to work alongside some of the best talent in the fire protection industry The main objectives of this position are to support the operations management team in a dispatching/scheduling and administrative role. This position is a scheduling and administrative position and reports to the office manager and general manager. The dispatcher will be responsible for having a strong focus on customer service/support. The dispatcher is also responsible for any other administrative tasks assigned by the division manager. Responsibilities include Performing triage on incoming customer calls Scheduling service for local and national customers as necessary Dispatching technicians to perform service at customer sites as necessary Answer phone calls, text or email messages Provide customer support as necessary Invoicing routine inspection services. Perform miscellaneous administrative tasks including typing, making copies, mailings, record keeping, and note taking Requirements include Prior Dispatch/scheduling and customer service experience Working with all team members in office and field technicians. Above average typing speed Strong grammatical and spelling skills Competency with Microsoft Office Suite Pleasant and professional phone manner Neatness and organizational skills Excellent listening and communication skills The ability to manage multiple priorities The ability to fit in with our culture of teamwork An ability to quickly learn new tasks Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions. We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line. Employment with an Equal Opportunity Employer (EOE) including disability/veterans.

Responsibilities

The main objectives involve supporting the operations management team through dispatching, scheduling, and administrative duties, reporting to the office manager and general manager. Responsibilities include triaging customer calls, scheduling service, dispatching technicians, answering communications, providing customer support, and invoicing routine inspection services.