Dispatcher - HVAC at Maxair Mechanical, LLC

Duluth, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Communication, Customer Service, Organizational Skills, Multitasking, Problem-Solving, Attention to Detail, Team Collaboration, Time Management

Industry

Industrial Machinery Manufacturing

Description

Description The HVAC Dispatcher is responsible for coordinating service technicians, scheduling service calls, and acting as a key communication hub between customers, technicians, and management. This role ensures efficient daily operations, timely service delivery, and a high level of customer satisfaction. Requirements Schedule and dispatch HVAC service technicians for service calls, maintenance, and emergency requests Prioritize calls based on urgency, technician skill set, and location Monitor technician routes, job progress, and availability throughout the day Communicate job details, updates, and changes clearly to technicians Answer incoming customer calls and schedule appointments professionally Provide customers with accurate arrival windows and service updates Handle rescheduling, cancellations, and after-hours calls as needed Enter and update job information in dispatching/field service software Coordinate with service managers to optimize workload and efficiency Maintain accurate records of work orders, technician notes, and customer information Support billing, invoicing, and parts coordination when required High school diploma or equivalent (additional education a plus) 1+ year of dispatching, customer service, or HVAC industry experience preferred Strong organizational and multitasking skills Excellent verbal and written communication skills Ability to stay calm and professional in fast-paced or stressful situations Basic knowledge of HVAC systems and terminology preferred Proficiency with computers, scheduling software, and phone systems Skills & Competencies Time management and prioritization Problem-solving and decision-making Customer-focused mindset Attention to detail Team collaboration Ability to adapt to changing schedules and urgent service needs Work Environment Office-based position with frequent phone and computer use May require occasional evenings, weekends, or on-call availability Fast-paced environment with high call volume during peak seasons Compensation & Benefits (example – customize as needed) Competitive hourly wage or salary (based on experience) Health, dental, and vision insurance Paid time off and holidays Retirement plan options Training and advancement opportunities

Responsibilities

The HVAC Dispatcher coordinates service technicians and schedules service calls while ensuring efficient daily operations and high customer satisfaction. This role acts as a communication hub between customers, technicians, and management.