Dispatcher HVAC Residential Service at GSM Services

Gastonia, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focus, Self-Management, Planning and Organization, Empathetic Outlook, Resiliency, Teamwork, Diplomacy & Tact, Integrity, Scheduling, Spreadsheet Software, Database Software, Word Processing Software, Verbal Communication, Written Communication, Multitasking, Organizational Abilities, Data Entry

Industry

Specialty Trade Contractors

Description

Join Our Team at GSM Services! Are you passionate about providing top-notch customer service and supporting a dynamic team? GSM Services is looking for a Residential Service Dispatcher to join our Residential Service Team. If you’re organized, customer-focused, and ready to make a difference, we want to hear from you! Key Responsibilities: Serve as the primary telephone contact for all Residential customers during the service process, including updating records, setting appointments, and following up on issues. Coordinate workflow for job proposals, confirmation calls, and other paperwork. Answer incoming calls, schedule service and repair appointments, and set up annual maintenance or warranty service visits. Develop daily schedules for technicians and dispatch them to service calls. Track service calls to ensure customer expectations are met and satisfaction is achieved. Communicate any arrival time discrepancies to customers. Create service tickets and purchase orders for required parts. Perform additional duties as assigned. What We’re Looking For: Experience: At least 1 year of customer service and dispatching experience. Skills: Proficiency with scheduling, spreadsheet, database, and word processing software. Excellent verbal and written communication skills. Strong multitasking and organizational abilities. Accurate data entry skills. Education: High School Diploma or GED. Personal Traits: Customer Focus Self-Management Planning and Organization Empathetic Outlook Resiliency Teamwork Diplomacy & Tact Integrity Why Join GSM Services? At GSM Services, we live by our mission, vision, and beliefs. You’ll be part of a supportive team where your contributions matter. As a Residential Service Dispatcher, you’ll play a critical role in delivering exceptional service to our customers while supporting our hardworking technicians. GSM Services is ready to hear from you and help you get started with a great career. If you still need a little more information before applying just click on the link below to hear more about our company and also hear from our coworkers: https://www.youtube.com/playlist?list=PLtb8tsnrZf3_GX2TUcGP10pqrI8qdh0mE

Responsibilities

The Dispatcher will serve as the primary contact for Residential customers, coordinating service calls and ensuring customer satisfaction. Responsibilities include scheduling appointments, tracking service calls, and creating service tickets.