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Dispatcher II at Delivery Hero
Cairo, Cairo, Egypt -
Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

0.0

Posted On

12 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication Skills, Customer Service, Problem Solving, Flexibility, Business Writing

Industry

technology;Information and Internet

Description
Company Description talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Role Summary The focal point between customers, riders, and restaurants, monitor the riders’ location and movement to make sure the orders are not delayed to our customers and report any suspicious issues that might impact the Dispatching KPIs. What’s On Your Plate? Handling the riders’ issues that might reflect on the delivery process. Addressing problems and requests by transmitting information or providing solutions. Contacting our riders, vendors, and customers to solve any issue that might happen in the orders’ stages. Supporting local and regional teams to proactively improve the delivery experience of our customers. Qualifications What Did We Order? To be highly flexible and able to handle multiple tasks simultaneously together. Very good command of English and Business writing. Graduates only. Outstanding communication skills. Working conditions - rotational shifts and weekends. Experience in Customer Service.
Responsibilities
The dispatcher acts as the focal point between customers, riders, and restaurants, ensuring timely order deliveries. They monitor rider locations and address any issues that may arise during the delivery process.