JOIN OUR TEAM AS A DISPATCHER

At Integrity Heating & Cooling, “Service Success” means creating a win-win-win—for the customer, the company, and you. As our Dispatcher, you’ll play a central role in delivering outstanding customer service, driving operational excellence, and earning performance-based rewards for helping both our customers and our company thrive.

ABOUT US

With over 20 years of serving the Greater Charlotte area, Integrity Heating & Cooling is a trusted, family-owned HVAC leader dedicated to delivering exceptional customer service while fostering a supportive environment for our team members. We’re proud to be an authorized Lennox and Trane dealer with NATE-certified technicians, known for our professionalism, reliability, and commitment to exceeding expectations.

Why You’ll Love Working Here

• Competitive pay: $22–$25/hr. + weekly performance bonus potential
• Signing bonus for ServiceTitan experience
• Full-time, Monday–Friday, with a rotating Saturday schedule
• 100% company-paid medical, dental & vision insurance
• A great work/life balance, 120 hours PTO + 6 paid holidays
• 401(k) with 4% company match
• Ongoing training through Nexstar & customer service programs

As a Dispatcher, you’ll manage technician schedules and workloads to maximize productivity and customer satisfaction. The ideal candidate will prioritize high-revenue service calls while maintaining excellent customer service for all clients.

Key Responsibilities:

• Dispatch technicians efficiently to optimize daily schedules
• Prioritize high-revenue service calls while maintaining top-tier service for all customers
• Optimize routes to reduce travel time and increase service efficiency
• Communicate clearly with customers about scheduling and service expectations
• Collaborate with the Service Manager to ensure technicians are fully prepared
• Handle urgent service requests and reallocate resources as needed
• Maintain accurate records using ServiceTitan

What You Bring

• Experience in dispatching or scheduling
• 2-year degree or 3+ years in a professional office setting
• Strong multitasking and organizational skills
• Excellent communication and phone etiquette
• Familiarity with local geography and dispatch/CRM software (ServiceTitan experience is a plus!)

Ready to be the driving force behind our service success? Apply today and grow with a company that values your impact!
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