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Dispatcher at Lakeshore Recycling Systems

West Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Multi-tasking, Communication Skills, Task Oriented, Positive Attitude, Computer Knowledge, Typing Skills, Ability to Work Under Pressure, Fluency in Spanish

Industry

Waste Collection

Description

The Dispatcher is responsible for providing an outstanding customer experience while managing the customer’s needs in a timely, effective manner. Each dispatcher is assigned an area zone and is required to prioritize calls by requested times, size of customer, and customer need. You will be directly responsible to ensure work is being done in the most efficient way possible while driving productivity to meet goals set by management. Reports To Operations Supervisor * Answer and assist every ETA call that comes into the dispatch center while keeping our customer experience top notch * Route and send daily orders into the system to the driver’s route while maintaining communication throughout the day with the driver * Keep an upbeat and positive attitude throughout the day in the midst of heavy phone volume with drivers * Work a Saturday rotation as instructed by management * Enter customer issues into the system for management to review * Report damage and/or accidents to roll-off operations manager Qualifications * Ability to multi-task * Strong written and verbal communication skills * Task oriented * Upbeat and energized to complete tasks with a positive attitude * Waste industry experience preferred but not required * General industry knowledge preferred but not required * Good general computer knowledge and typing skills * Must work well under pressure * Fluency in Spanish is a plus Physical Demands / Environmental Factors * While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear * Occasionally required to stand and walk * Must frequently lift and/or move up to 10 pounds * Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus * Some regional travel required

Responsibilities

The Dispatcher is responsible for managing customer needs in a timely manner while ensuring an outstanding customer experience. This includes prioritizing calls, routing orders, and maintaining communication with drivers.