Dispatcher - Level I at UPMC

Jamestown, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Emergency Response, Patient Care Coordination, Multi-tasking, Computer-aided Dispatch Systems, Map-based Street Searches, Interpersonal Skills, Radio Etiquette, Telephonic Etiquette, Scheduling, Communication, Billing Practices, Data Entry, CPR, BLS, Medical Terminology, Staff Coordination

Industry

Hospitals and Health Care

Description

Join Our Team at UPMC Chautauqua – Make a Difference Every Night Are you ready to play a vital role in emergency response and patient care coordination? UPMC Chautauqua is seeking a dedicated and detail-oriented Full-Time Dispatcher – Level I to join our team in Jamestown, NY. This night shift position includes rotating weekends and holidays, offering a dynamic and rewarding opportunity to serve your community when it matters most. As a Dispatcher, you will be at the heart of our operations—receiving calls for assistance, dispatching personnel and equipment, and scheduling non-emergency transports for our ambulance and wheelchair divisions. Your ability to multi-task, utilize computer-aided dispatch systems, and perform map-based street searches will be essential in ensuring timely and efficient service. In addition to making a meaningful impact, UPMC offers a comprehensive Total Rewards Benefits package and opportunities for career growth and development. If you thrive in a fast-paced environment and are passionate about helping others, we encourage you to apply and become part of a team that values excellence, compassion, and service. Responsibilities: Responsible to call in personnel in times of urgent need per crew chief's instructions. Communicates with WCA security re Starflight, JMHC transfers, and general safety. Fills open staffing shifts in the absence of staffing coordinator. Communicates with Crew Chiefs and other supervisors re system status needs. Communicates with PSAPs and other Public safety entities. Monitors WCA alarm system and takes appropriate action as required. Maintains sufficient knowledge of billing practices to process calls for service. Able to access mission critical data for Starflight, MCIs, etc. Handles all communications with proper radio/telephonic etiquette and courtesy. Efficiently receives and handles incoming phone and radio requests for service. Dispatches appropriate resources in response to requests via radio, phone, or pager. Responsible for intake of call requests and scheduling for future service. Receives radio calls from outside ambulance services for "patching" to the WCA ED. Enters calls/data into computer system. Required: Must attend communications staff meetings as requested. Must have good interpersonal skills. Be able to pleasantly and efficiently handle radio and telephonic calls for service. Must have a working knowledge of basic Windows-based computer programs to include Outlook, Word, and Excel. Frequent contact with 911 Centers, physicians, EMS/Fire Personnel (paid or volunteer), police agencies, aeromedical personnel, MTS Division staff, patients, and families. Preferred: NYS CFR, EMT, medical terminology, or similar medical background. Licensure, Certifications, and Clearances: Must have and maintain CPR for the professional Rescuer (AHA or equivalent) within 30. Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) NYS Staff Exclusion List (NYSEL) UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

As a Dispatcher, you will receive calls for assistance, dispatch personnel and equipment, and schedule non-emergency transports. You will ensure timely and efficient service while communicating with various public safety entities.