DISPATCHER – FULL TIME

Location: Sarnia, ON
Hours: Monday–Friday, 7:30am–4:00pm
Hourly Rate: TBD based on education & experience
MN Mechanical is seeking a highly organized and motivated Dispatcher to join our growing team. The successful candidate will be the first point of contact for customers and will play a key role in coordinating our technicians, managing communication, and supporting the office with daily operations.

SKILLS & REQUIREMENTS

• Excellent verbal and written communication skills.
• Strong multitasking and problem-solving abilities.
• Technical proficiency with Microsoft Office, phone systems, and other admin tools.
• Highly organized with strong attention to detail.

EDUCATION & CERTIFICATIONS

• High school diploma required.
• Forklift license an asset (not required).

• Manage incoming phone calls and emails: answer, screen, take messages, and forward to the appropriate personnel.
• Gather information from callers, assess situations, and dispatch technicians accordingly.
• Maintain clear communication with technicians and customers throughout each job.
• Schedule technicians, balancing timing and locations for maximum efficiency.
• Ensure proper intake of new customers and respond to inquiries with professionalism.
• Order, track, and receive parts; verify accuracy and coordinate with technicians.
• Receive deliveries, occasionally using a forklift.
• Update warranty registrations for new installations.
• Handle permits/infractions as requested.
• Maintain health and safety files (safety talks, task cards, vehicle inspections, etc.).
• Track jobs, ensuring completion and timely submission for billing.
• Provide general administrative support: data entry, photocopying, scanning, filing, and inventory of office supplies.