Dispatcher Mobile Pet Grooming at Aussie Pet Mobile of South Bay

, , -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, Organizational Skills, Time Management, Customer Service, Problem Solving, Upselling, Data Management, Route Optimization, Pet Knowledge, Scheduling Software

Industry

Consumer Services

Description

Benefits: Competitive salary Flexible schedule Opportunity for advancement Training & development Job Summary The mobile grooming dispatcher is responsible for arranging and selling mobile grooming services to Pet Parents in the Marietta, Ga area. This includes taking calls from potential customers, booking appointments, and ensuring the appropriate services by highlighting convenience, one-on-one services, cage-free environments, and easy booking, and ensure the smooth operation of daily tasks. Involves assigning groomers to customer locations based on availability and proximity, maintaining accurate records, and resolving scheduling issues that arise. Benefits Competitive pay Paid ongoing training, Aussie Pet Mobile training, and mentorship opportunities Employee recognition through company events, swag, and additional incentives Career growth opportunities Responsibilities Serve as the operational core of a mobile pet grooming company Align with vision of a premium service for pets and Pet Parents, and a strong experience employees Lead customer service: Handle incoming calls, collect pet information, comfortable upselling services as appropriate, schedule appointments, and address customer inquiries regarding mobile grooming services. Appointment Scheduling: Use modern, built-for-fit mobile grooming scheduling software to efficiently book appointments based on customer availability, groomer schedules, and geographical location. Communication with Groomers: Relay appointment details, special requests, and updates to groomers clearly and promptly. Input on processes, policies, and groomer morale, hiring, and performance feedback Data Management: Maintain accurate customer records, including pet information, contact details, and grooming history. Minor Route Optimization: Plan efficient daily routes for groomers, minimizing travel time and maximizing productivity. Qualifications Exceptional communication and interpersonal skills to interact effectively with customers and groomers. Knowledge of dogs and love of animals strongly preferred Strong organizational and time-management abilities to handle schedules. Customer service orientation with the ability to resolve inquiries and problems promptly. Comfort with asking for recurring appointments and upselling services as appropriate Awards and Recognition Entrepreneur's 2024 Franchise 500: “Best of the Best” Franchises Top 500 Franchises on Entrepreneur’s 2024 Franchise 500 At Aussie Pet Mobile, working here isn’t just a job—it’s a community where we come together for the love of pets. This is a remote position.

Responsibilities

The dispatcher is responsible for arranging and selling mobile grooming services, booking appointments, and ensuring smooth daily operations. This includes assigning groomers to customer locations and resolving scheduling issues.