Catholic Charities of the Archdiocese of Newark is currently seeking a Full Time Dispatcher for our Mobile Response and Stabilization Services Program located in Jersey City, NJ.

REQUIREMENTS:

• A high school diploma or GED is required; Associates or Bachelors degree is preferred
• 1-2 years experience in office operations is preferred

Job Duties:

• Receiving, processing, prioritizing and documenting in Cyber incoming calls from Perform Care NJ and the parent -line.
• Coordinating the response of immediate and delayed calls with the available staff. Monitoring and maintaining communication with staff in the field.
• Providing updates and information to staff as required. Coordinating with other emergency service providers as needed.
• Providing calm and clear instructions to callers during high-stress situations
• Participating in ongoing training and staying informed about changes in dispatch procedures and technology
• Maintain logs and records of calls, activities and other information
• Managing the electronic Dispatch Board.
• Check eligibility at the time of dispatch and during the time of services provided
• Weekly schedule
• Ensure confidentiality is maintained through the securing of confidential information and performing work duties in a manner that protects against disclosure unless authorization has been given for such disclosure
• Resolve and report safety concerns or hazards immediately upon observation as per program or building protocols Ensure sign in/sign out protocols are maintained for staff.
• Familiarity with local geography and resources.

• Receiving, processing, prioritizing and documenting in Cyber incoming calls from Perform Care NJ and the parent -line.
• Coordinating the response of immediate and delayed calls with the available staff. Monitoring and maintaining communication with staff in the field.
• Providing updates and information to staff as required. Coordinating with other emergency service providers as needed.
• Providing calm and clear instructions to callers during high-stress situations
• Participating in ongoing training and staying informed about changes in dispatch procedures and technology
• Maintain logs and records of calls, activities and other information
• Managing the electronic Dispatch Board.
• Check eligibility at the time of dispatch and during the time of services provided
• Weekly schedule
• Ensure confidentiality is maintained through the securing of confidential information and performing work duties in a manner that protects against disclosure unless authorization has been given for such disclosure
• Resolve and report safety concerns or hazards immediately upon observation as per program or building protocols Ensure sign in/sign out protocols are maintained for staff.
• Familiarity with local geography and resources