OVERVIEW

SWR Drain Service is one of the most respected family-run firms in the Lower Mainland for plumbing and drainage services.
We are seeking a highly organized and detail-oriented Plumbing/Drainage Service Dispatcher/Office Administrator to join our team. (Must have plumbing and/or drainage dispatching experience - this is not a trucking dispatch role)

• Answer inbound calls and create detailed work orders
• Prioritize calls based on urgency and assign technicians accordingly
• Communicate clearly and accurately with field staff to ensure smooth execution
• Debrief with technicians post-service and flag follow-ups as needed
• Maintain daily technician schedule and on-call rotations
• Review customer history and offer preventative maintenance options
• Provide updates and recommendations to customers regarding ongoing service
• Keep customer records up-to-date in our system
• Issue accurate job reports and invoices
• Follow up on AR, work closely with the accounting team for the financial month end
• Following up with customers after service was performed
• Assist with additional administrative or coordination tasks