Dispatcher (On Call) (10345) at Baltimore Crisis Response, INC

Baltimore, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

24.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching, Triage, Call Screening, Urgency Assessment, Behavioral Health Link Software, Client Registration, Bed Registry Monitoring, Data Entry, Information Relay, Liaison, Crisis Response, Mobile Response Teams

Industry

Mental Health Care

Description

Job DetailsLevel: ExperiencedJob Location: Remote - Baltimore, MD 00000Position Type: On Call/Per DiemEducation Level: High School / GEDSalary Range: $20.00 - $24.00 HourlyTravel Percentage: NoneJob Shift: WeekendsJob Category: Nonprofit - Social ServicesDispatcher 📍 Remote 💰 $20.00-$24.00 Hourly 🕒 On Call/ Per Diem Being the Leader Communities Need in Moments of Crisis. About Us Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges. The Opportunity We are seeking a reliable and detail-oriented Dispatcher to join Baltimore Crisis Response, Inc. (BCRI) as a key member of our Call Center operations. In this role, you will be responsible for coordinating and dispatching Mobile Response Teams across Baltimore City, Baltimore County, Howard, and Carroll County, ensuring individuals in crisis receive timely and appropriate support. You’ll triage incoming requests, assess urgency, and use Behavioral Health Link (BHL) software to dispatch teams, register clients for services, and monitor the bed registry. This position is more than dispatching — it’s an opportunity to play a critical role in the crisis response system, serving as a vital link between callers, care teams, and community resources during some of the most urgent moments. What You’ll Do Provides MRT dispatch services through the Behavioral Health Link (BHL) software. Receives, screens, and takes appropriate action on all MRT dispatch calls, requests for outpatient support, and bed registry requests that come in through the 988 Regional Call Center. Determines nature and location of crisis, determines priority, and dispatches MRT units as necessary per established department policies and procedures. Enters crisis assistance call information into the computer-aided dispatch; determines the location of call; inputs modifies, confirms, and validates information for the MRT team throughout shift. Provides information, instructions, and assistance to the public. Provides detailed call information to MRT as needed; maintains status and awareness of unit locations; monitors message traffic and relays information as required. Receives and relays information regarding incidents and other activities to appropriate agencies and staff. Serves as a liaison as assigned and appropriate for internal and external stakeholders, care partners, and visitors. Demonstrates adherence to company policies, expectations, and behavioral competencies, both explicit and implicit. All tasks, projects, and/or duties as assigned and authorized, as determined by Human Resources and Direct Supervisor (or designated delegate) to be congruent with the role. QualificationsQualifications High School diploma/GED Associates Degree in Human Services, Psychology, Communication or Related, Preferred Experience 1 year of community mental health experience highly desired or lived experienced 2 years of administrative support experience; OR an equivalent combination of education, training, and experience. Why Join BCRI 🏥 Medical, Dental, and Vision Insurance. 💼 403(b) Retirement Plan. 🌴 Generous PTO – Vacation, Sick, Personal, and Holidays. 📚 Tuition Reimbursement & Professional Development Support. 💙 Be part of an innovative, impact-driven team shaping the future of crisis care. Make a Difference. Lead with Compassion. This is more than a leadership role — it’s a chance to help individuals and families find stability in their most vulnerable moments. 👉 Apply today and become a guiding force for change.

Responsibilities

The Dispatcher will coordinate and dispatch Mobile Response Teams across multiple counties using Behavioral Health Link software, while also triaging incoming requests and assessing urgency. Responsibilities include registering clients for services, monitoring the bed registry, and relaying critical information to care teams during crisis situations.