Dispatcher - Overnights at CAA Club Group
Ontario, Ontario, Canada -
Full Time


Start Date

Immediate

Expiry Date

21 Sep, 25

Salary

0.0

Posted On

21 Jun, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Highways, Communication Skills

Industry

Human Resources/HR

Description

ABOUT US

Our Dispatch team is made up of driven, customer-oriented agents who are obsessed with Member safety.

WHO WE ARE

As Canada’s largest automobile association, we are passionate about keeping our Members safe- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates’ career growth and ongoing professional development- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We’re about doing what’s right and feeling good about it.

JOB REQUIREMENTS:

  • Excellent knowledge of Ontario/Manitoba roadways and highways
  • Experience working in customer service
  • Previous experience in dispatching is an asset
  • Formal dispatch training from accredited training facility preferred
  • Thorough knowledge of local and North American geography
  • Excellent communication skills
  • Demonstrated problem solving skills
  • Strong decision-making skills
  • Proven multi-tasking ability
  • Strong sense of urgency
  • Ability to work independently and seek guidance when necessary
Responsibilities
  • Ensuring safety of our members is paramount
  • Assigning, monitoring and executing incoming tow, battery and light service requests
  • Manually assigning and routing all tow and light service request service calls to the nearest available contractor while ensuring both ETA’s and cost effectiveness for both club and contractor
  • Ensuring that any calls that must be redirected are done so within the allotted time frame and that our standards are met
  • Ensuring the integrity and achievement of agreed service standards
  • Assigning and monitoring the progress of calls given to contractors in the territory and rural area
  • Clearing dispatched calls from system
  • Handling calls in South Central Ontario’s region, Manitoba, New Brunswick, Nova Scotia, Newfoundland and PE
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