Dispatcher at Pico Propane

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Time Management, Written Communication, Verbal Communication, Customer Service, Logistics Coordination, Dispatch Scheduling, Microsoft Office Suite, Dispatch-Related Software

Industry

Oil and Gas

Description

Job Details Level: Experienced Job Location: Meritum San Antonio - San Antonio, TX Position Type: Full Time Education Level: High School Salary Range: Undisclosed Job Category: Customer Service Job Summary Who We Are Pico Propane and Fuels is a leading provider of propane, natural gas, diesel, and other mobile energy solutions throughout Texas, New Mexico, Florida and North Carolina. Known for our unwavering commitment to safety, service excellence, and community partnership, we proudly stand by our company motto: We Sell Service. Why Join Us? We're committed to supporting our team members with benefits that match our values of safety, service and stability. Here's what you can expect: Competitive hourly wage 401(k) with 6% company match Health and vision insurance Company paid dental insurance Company paid AD&D and life insurance Paid time off with rollover hours Referral bonus programs Job Summary: Pico is seeking a dispatcher to join the team. The dispatcher is responsible for managing daily dispatch operations, ensuring efficient scheduling of loads, improving route efficiency, and supporting owner-operators and company drivers. This role also involves customer communication, billing coordination, and maintaining accurate dispatch records. Coordinators are expected to ensure seamless handoffs, address issues proactively, and uphold Pico’s values of Service, Efficiency, and Safety. Duties/Responsibilities: Dispatch Perform daily order entry and dispatch of loads to drivers and owner-operators. Use logistical measures to reduce empty miles and increase profitability. Maintain and update dispatch sheets with load counts, driver counts, and other pertinent details. Distribute daily dispatch sheets to leadership, fleet, and billing teams. Manage trailer assignments, coordinate purging and flaring as needed, and notify billing for any billable activity. Prepare daily recaps by 9am, including completed, missed, rolled, or canceled loads. Provide weekly dispatch handoffs with detailed updates on drivers, customers, volumes, and equipment status. Customer Communications Coordinate loads with customers, including new location setup and details for drivers and billing. Communicate service issues in a timely manner. Respond to customer requests for information, proof of delivery, or service updates promptly. Ensure all emails and phone calls are addressed within one hour after hours, and immediately during business hours. Forward new business or rate requests to designated leadership (Jenny, Amanda, or Josh as appropriate). Address billing and customer questions related to loads completed during your rotation. Report any load issues (e.g., transloads, split loads, diversions, or excessive wait times) to the billing group with dispatch details. Perform additional duties as assigned by management. Scheduling Work within the 5/2/2/3 dispatch rotation schedule, providing 24/7 coverage during assigned days. Maintain driver schedules on Teams, and ensure all changes are communicated via Slack for approval. Support schedule adjustments for PTO or appointments, ensuring seamless coverage. The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related, or a logical assignment of the position. Qualifications Education and Experience: High school diploma or equivalent At least one (1) year of dispatch and/or customer service experience in the propane and oil industry Required Skills/Abilities: Excellent organizational and time-management skills. Strong written and verbal communication abilities. Proficiency in Microsoft Office Suite and dispatch-related software. Ability to provide exceptional customer service and resolve issues effectively. Knowledge of dispatch scheduling practices and logistics coordination. Physical Requirements: The physical requirements described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job. Prolonged periods sitting at a desk, using a phone, and working on a computer Must be able to lift up to 30 pounds as needed in order to safely assist with duties around the office and/or plant as needed Must pass a pre-employment screening and background check The above statements are intended to describe the general nature and level of work that is expected to be performed. They are not intended to be construed as an exhaustive listing of all responsibilities, duties and skills required. Also, whether particular duties or demands listed above or elsewhere are “essential” is a case-by-case determination, depending on the operational realities and staffing at the individual location. For questions about whether a particular function is essential in your particular role, please contact HR at (210) 245-9445. Meritum Energy Holdings is an equal opportunity employer to all qualified applicants regardless of age, color, national origin, citizenship status, physical or mental ability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and/or veteran of the Vietnam War Era or any other characteristic protected by federal, state, or local law.

Responsibilities

The dispatcher is responsible for managing daily dispatch operations, ensuring efficient scheduling of loads, and improving route efficiency. This role also involves customer communication, billing coordination, and maintaining accurate dispatch records.