Dispatcher at Polestar Plumbing Heating & Cooling

Merriam, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

25.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching, Customer Service, Communication, Coordination, Scheduling, Prioritization, Information Support, Documentation, Attention To Detail, Accuracy, Follow-Through, Scheduling Software Navigation, Computer Systems Operation, Problem Solving

Industry

Consumer Services

Description

Description Who We Are: Polestar Plumbing, Heating & Cooling has proudly served the Kansas City community for over 41 years. As a locally operated company, we specialize in providing trusted plumbing, heating, and cooling solutions with a commitment to excellence. Our mission is simple: to be the best we can for our customers by delivering honest service, expert guidance, and lasting comfort. At Polestar, your comfort is our priority — and that starts with our team. Why Join Us: $22–$25 per hour Paid time off 6 paid holidays Weekly pay A supportive, close-knit team that feels like family Comprehensive benefits package including matching 401K, Medical, Dental, Vision, Accidental & Critical Illness Paid $15,000 Life Insurance and Long-Term Disability coverage What You’ll Be Doing: Serve as the communication hub for our HVAC service team — dispatching technicians promptly and efficiently. Prioritize and schedule service calls to ensure maximum efficiency and customer satisfaction. Communicate with customers to confirm appointments, provide updates, and ensure a smooth service experience. Support technicians with information, notes, and job details to help deliver 5-star service. Monitor job progress, adjust the dispatch schedule as needed, and maintain real-time awareness of technician locations and availability. Work closely with the customer service team to ensure accurate documentation, follow-ups, and job closure procedures. Maintain a professional, friendly, and solutions-focused approach in every interaction. Perform other office and dispatch support duties as needed. Our 3-Step Hiring Process: At Polestar, we know great talent moves fast — and so do we. Our hiring process is quick, efficient, and candidate-friendly. If you’re actively looking, we can often complete the process within 24–48 hours! Apply — Submit your application online or email your resume to carlee@polestarplumbing.com. Phone Screen — If your experience is a match, we’ll often reach out the same day for a brief call. In-Person Interview — If the phone screen goes well, we’ll schedule an in-person interview — usually within 24 hours. Meet the team, ask questions, and see what makes Polestar different. Requirements: Prior dispatching or customer service experience (HVAC or home services preferred). Strong communication skills and the ability to coordinate multiple moving parts under pressure. High attention to detail, accuracy, and follow-through. Ability to navigate scheduling software and basic computer systems. A customer-first mindset — friendly, patient, and solution oriented. Reliable transportation and consistent attendance. Must be open to working 12-9pm shift At Polestar Plumbing, Heating & Cooling, you’ll be appreciated by your team, valued by our customers, and play a direct role in our success. If you’re interested in exploring a new opportunity, apply today!

Responsibilities

The primary role is to act as the communication hub for the HVAC service team by promptly dispatching technicians and prioritizing service calls for maximum efficiency and customer satisfaction. This includes communicating updates to customers, supporting technicians with job details, and monitoring the real-time status of the dispatch schedule.