DISPATCHER (PT)

Job Status:
Continuous Part-Time
Pay & Grade:
$33.02 to $38.36 Hourly Grade/Band: NA
Hours of Work:
Up to 24 Hours per week
Initial location:
Kitchener Operations Facility
Posting period:
June 26 to July 8, 2025 (at 6:00pm)

Requirements

• Minimum Grade 12 education or equivalent.
• Previous dispatch/call center experience.
• Available for shift work (up to 24 hours per week) between the hours of 7:00am and 9:00pm year-round including weekends and holidays.
• Analysis and problem solving skills to determine appropriate customer/response needs.
• Ability to work under pressure and remain calm in a high paced work environment.
• Excellent interpersonal, communication (written and oral), conflict resolution, public relations and customer service skills.
• Ability to multi-task with flexibility to move between tasks, effectively prioritize work and meet established deadlines.
• Proficient with computer systems and experience with Microsoft Office and Windows.
• Must have accurate and efficient keyboarding skills.
• Reliable with a good attitude and employment record

• Dispatch duties utilizing multiple computer programs to relay service calls to City field personnel.
• Analyze information received from callers, inputs data into computer systems and dispatches the required personnel.
• Respond professionally, politely and effectively to telephone and e-mail inquiries.
• Provide general information and direction on the services, procedures, practices, policies and programs provided by the City through public and internal inquiries.
• Perform general clerical duties as required. Enter, retrieve and interpret data in customer and work management system databases.
• Communicate with members of the public, Kitchener Utilities and City of Kitchener employees while exercising good judgement, tact and diplomacy.
• Follow established procedures and make calm decisions as required in an emergency services environment.
• Deal effectively with emotional customer situations.
• Refer escalated issues to the supervisor and/or on-call manager when applicable.
• Ensure the confidentiality of all records containing personal information.
• Performs other related duties as assigned.

Requirements

• Minimum Grade 12 education or equivalent.
• Previous dispatch/call center experience.
• Available for shift work (up to 24 hours per week) between the hours of 7:00am and 9:00pm year-round including weekends and holidays.
• Analysis and problem solving skills to determine appropriate customer/response needs.
• Ability to work under pressure and remain calm in a high paced work environment.
• Excellent interpersonal, communication (written and oral), conflict resolution, public relations and customer service skills.
• Ability to multi-task with flexibility to move between tasks, effectively prioritize work and meet established deadlines.
• Proficient with computer systems and experience with Microsoft Office and Windows.
• Must have accurate and efficient keyboarding skills.
• Reliable with a good attitude and employment record.

Department/Division:
Infrastructure Services, Gas and Water Utilities
Group: