To undertake reception duties for the CAV 24/7 Service and ensure that patients appointments are efficiently and effectively administered.

• To provide support to the Clinical workforce that provide home visits to patients.
• To manage workload so that it is evenly dispatched to enable clinicians to attend to patients in a timely manner. Where the service fails to attain the

relevant targets, dispatchers are required to comfort call patients to advise of delays and offer reassurance.

• To follow Data Protection guidelines as the role provides full access to patient information.
• The CAV 24/7 Dispatcher and Receptionist will form part of a team who will assist the wider CAV team to provide an effective OOH service,

adhering to accepted policies and procedures. The CAV 24/7 Dispatcher and Receptionist are expected to work in a flexible way ensuring

efficient service delivery.

• The post holder will be required to cross-cover for other Dispatchers/Receptionists as and when required.
• The post holder is required to dispatch cases to the relevant areas of the service in a timely manner. Monitor SLA agreements and comfort call

when service demands do not enable all cases to be dealt with within the specified timescales.
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply

• To provide support to the Clinical workforce that provide home visits to patients.
• To manage workload so that it is evenly dispatched to enable clinicians to attend to patients in a timely manner. Where the service fails to attain th