Dispatcher at RESOURCE MANAGEMENT SYSTEMS INC

Fishersville, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

21.5

Posted On

21 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Dispatching, Communication, Attention To Detail, Customer Service, Computer Proficiency, Problem Solving, GPS Tracking, Route Optimization, Critical Thinking, Multi-line Phone Systems, Record Keeping

Industry

Ground Passenger Transportation

Description

Hours Needed: 12:00 pm to 9:00 pm, Monday through Friday and alternating Saturdays Job Summary: We are seeking a reliable and organized Non-Emergency Transportation Dispatcher to join our team. The dispatcher will be responsible for coordinating transportation services for individuals needing non-emergency medical transportation, ensuring timely and safe travel to and from appointments. The ideal candidate will have excellent communication skills, attention to detail, and a strong commitment to customer service. .Must be able to work proficiently with computers. Must be able to thrive in a fast pace environment and adjust to changes as they arise and develop solutions to problems quickly as they arise also. Is aware that their role is the first point of contact for all drivers or customers and must conduct themselves in a professional manner at all time. Key Responsibilities: * Schedule and dispatch non-emergency transportation services for patients or clients to medical appointments, dialysis, therapy sessions, or other non-emergency destinations. * Communicate clearly with drivers, clients, and healthcare providers to confirm transportation details and resolve any issues. * Monitor and track vehicle locations using GPS and scheduling software to ensure timely pickups and drop-offs. * Handle phone calls, emails, and booking requests in a professional and courteous manner on a multi-line phone system. * Maintain accurate records of all transportation activities, including scheduling, route changes, and driver logs. * Ensure compliance with company policies, safety regulations, and transportation protocols. * Provide customer service support to clients regarding transportation concerns, delays, or cancellations. * Collaborate with drivers and management to optimize routes and ensure efficient service. * Prioritize calls according to urgency * Critical thinking Qualifications: * High school diploma or equivalent; additional training in logistics or transportation management is a plus.

Responsibilities

Coordinate non-emergency medical transportation by scheduling trips and dispatching drivers to ensure timely patient arrivals. Monitor vehicle locations via GPS and maintain accurate records of all transportation activities and logs.