Dispatcher at Rhodes Wolfe

Federal Way, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

78000.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Route Dispatching, Customer Service, Communication, Route Optimization, Coordination, Real-time Adjustments, Account Performance Monitoring, Phone Support, Email Support, Record Maintenance, GPS Utilization, Dispatching Tools, Internal Systems, Logistics Coordination, Office Software

Industry

Staffing and Recruiting

Description

Dispatcher Location: Federal Way, WA Salary: $72,000 - $78,000 + Commission + Bonus + Benefits Benefits: Health, Dental, Vision, Life Insurance, 401k w/ Match, Company Vehicle + Gas Card, PTO Job Type: Full-Time Start Date: ASAP Sponsorship is not available Relocation assistance is not available Dispatcher Description Our client in the facilities services industry is looking for a Dispatcher to add to their team in Federal Way, WA. You will be responsible for supporting daily operations, client relationships, route efficiency and service delivery performance. This role is critical in ensuring timely service delivery, maintaining strong customer relationships, and supporting account retention. To thrive in this role, you must have experience with scheduling and route dispatching, along with strong customer service and communication skills. This is a great opportunity to play a key role in optimizing daily routes, supporting field teams, and ensuring high-quality service delivery in a fast-paced environment. Dispatcher Responsibilities • Oversee daily schedules and route dispatching with a focus on efficiency • Build, adjust, and optimize service routes based on staffing availability, geography and customer needs • Serve as primary point of contact for client inquiries and service issues • Coordinate with field technicians to review routes, identify gaps, and make real-time adjustments • Monitor account performance, support retention strategies, and proactively identify and address risks to strengthen long-term client partnerships • Provide high-volume phone/email customer support • Maintain accurate client records, including service notes, agreements, and customer communications • Utilize GPS, dispatching tools, and internal systems to improve productivity Dispatcher Qualifications • 1+ years of scheduling, route dispatching, or logistics coordination experience required • Excellent customer service skills required • Proficiency with office software required

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Responsibilities

The Dispatcher will oversee daily schedules and optimize service routes based on staffing and geography while serving as the primary point of contact for client inquiries and service issues. This role involves coordinating with field technicians for real-time adjustments and monitoring account performance to support retention strategies.