Dispatcher - Roper Hospital at Roper St. Francis Healthcare

Charleston, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Problem-Solving Skills, Data Entry, Log Maintenance, Task Prioritization, Conflict Resolution, Active Listening, Emergency Procedures Knowledge

Industry

Hospitals and Health Care

Description

Thank you for considering a career at Roper St. Francis Healthcare! Scheduled Weekly Hours: 40 Work Shift: Afternoons/Evenings (United States of America) Primary Function/General Purpose of Position A reliable Dispatcher who will be responsible to coordinating resources, personnel, and information to ensure efficient and effective operations. They receive and process calls, dispatch appropriate personnel (like service technicians), and relay critical information to those in the field. Dispatchers must possess strong communication and problem-solving skills, the ability to prioritize tasks, and remain calm under pressure. Essential Job Functions Requires the ability to use office equipment, Microsoft Office, copier, telephone, and excellent verbal communication skills. Enter data in computer system and maintain logs and records of calls, activities and other information. Provide accurate information and assistance to callers, service technicians, supervisors and manager. Follow established guidelines or use best judgment, addressing unexpected situations, resolving conflicts, and finding solutions to ensure smooth operations. Maintaining composure and focus in stressful situations. Evaluate each call to determine the appropriate level of response needed and prioritize based on the severity of the situation. Handling multiple tasks simultaneously, prioritizing calls, and managing various responsibilities. Keeping accurate logs of calls, dispatches, and other relevant information Building rapport with other team members. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification · N/A · Primary Source Verification (if applicable): https://apps.emspic.org/CIS/Go. Select Public Access CIS under the login screen. Education · High school diploma or equivalent required. Work Experience N/A Language N/A Patient Population Not applicable to this position Working Conditions Not applicable to this position Physical Requirements Not applicable to this position Hazards - Select if a potential hazard for this job. Not applicable to this position Skills Basic BLS instructor certification a plus. Ability to verbally communicate in a clear, understandable manner. Active listener with excellent communication skills Knowledge of procedures and guideline for emergency situations Roper St. Francis Healthcare is an equal opportunity employer. As a Roper St. Francis Healthcare teammate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts Paid time off, parental and FMLA leave, and short- and long-term disability Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Engineering - Management Engineering - Roper Hospital It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@RSFH.com. Welcome to the Roper St. Francis Healthcare career portal! If you’ve visited us previously, please note accounts created before December 18, 2023 are no longer active and a new account must be created. Thank you for your patience as we transition to a new system to enhance your candidate experience! Why choose Roper St. Francis Healthcare? Roper St. Francis Healthcare is lauded as one the best places to work in healthcare and here's why you should choose a career with us: We have a lot to be proud of We’re the first choice for healthcare among Lowcountry families. We’ve been trusted with our neighbors’ health and wellness for generations. And as our community grows, we continue to expand our services and open our arms to provide care to our friends and family members who need it most. We are vibrant and growing With 6,000 employees, we’re the Lowcountry’s second-largest private employer. We have nearly 1,000 doctors representing almost every medical specialty, and our 657-bed system consists of more than 100 facilities and services across five counties. In short, there is plenty of room for growth and ever-expanding job opportunities. We are committed to excellence Roper St. Francis Healthcare rewards exceptional performance and invests in supporting our staff. From nurses to technicians and administrative professionals, our employees share our commitment to putting patients first. We recruit and retain the most qualified workforce without regard to age, sex, race, religion, color, national origin, sexual orientation, gender identity, handicap or disability. We offer generous employee benefits Roper St. Francis Healthcare offers an excellent benefits package for our full-time employees. We offer several options for health plans, a generous retirement plan, and educational opportunities to further your career.

Responsibilities

The Dispatcher is responsible for coordinating resources, personnel, and information to ensure efficient operations. They process calls, dispatch personnel, and relay critical information while maintaining composure under pressure.