Dispatcher/Scheduler - Interpreting & Translation at Children's Careers

, , United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Communication Skills, Problem-Solving, Customer Service, Attention to Detail, Listening Skills, Judgment, Microsoft Office, Scheduling, Healthcare Terminology, Bilingual, Interpreting Services, Database Management, Team Collaboration, Time Management, Prioritization

Industry

Hospitals and Health Care

Description

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day Work Day(s) Thursday, Tuesday Shift Start Time 10:30 AM Shift End Time 7:00 PM Worker Sub-Type PRN Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s. Job Description Serves as the dispatcher/scheduler for the Interpreting/Translation Services Department for Arthur M. Blank, Scottish Rite and hospital-based outpatient departments, performing scheduling and managing interpreting request orders to support department operations and efficiency of patient care for Limited English Proficiency patients and families. This position requires an organized, highly self-motivated individual who has superior communication skills, and the ability to problem-solve and manage multiple tasks and priorities in a fast-pace setting. The individual must be able to tactfully and effectively communicate operational information with interpreters, physicians, patients, families, and other individuals both within and outside the hospital. Experience Prior health care experience preferred Healthcare terminology proficiency preferred Preferred Qualifications Experience navigating electronic medical records preferred Bilingual English/Spanish preferred Education High school diploma or equivalent Certification Summary No professional certifications required Knowledge, Skills, and Abilities Interfaces exceptionally well with professional and ancillary staff and customers Excellent customer service and telephone skills Exceptional instruction skills with an attention for details Excellent written and verbal communication skills Remarkable listening and clarification skills, as well as good judgment Able to deal with a high volume workload Ability to assess workload and prioritize Proficient to superb personal computer/Microsoft Office skills required, word processing, databases and spreadsheet software Job Responsibilities Serves as the central scheduling resource for on-site Spanish interpretation. Serves as a central scheduling and monitoring of resources for contract interpreter needs for Sign and other spoken languages. Serves to assess and determine best mode of interpretation service to meet appointment needs, from on-site to telephonic or video interpreting resources. Serves to manage and triage acuity of interpretation requests and delivery of service. Works cooperatively with other departments, schedulers/requestors, and clinical providers to promote and maintain efficient interpreter services and processes. Maintains Interpreting Services databases, EPIC Interpreting Orders (inpatient and outpatient workflows) and relevant communication equipment. Serves to assign and dispatch Spanish on-site and contracted medical interpreters to clinical encounters. Assists department leaders with staff scheduling based on patient language demographic volumes. Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 1001 Johnson Ferry Rd Job Family Administrative Support Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. Have questions about the recruitment process? Check out What to Expect. https://careers.choa.org/lp/What%20to%20Expect/2895392d3ba166e6/?locale=en_US

Responsibilities

The Dispatcher/Scheduler will manage interpreting requests and scheduling for the Interpreting/Translation Services Department. This role involves coordinating with interpreters, clinical providers, and other departments to ensure efficient service delivery for Limited English Proficiency patients.