Dispatcher/ Scheduler at Ride Connection

Portland, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatcher, Scheduler, Customer Service, Organizational Skills, Multitasking, Communication, Problem-Solving, Map Reading, Local Geography, Scheduling Software, Traffic Updates, Route Changes, Record Keeping, Professional Communication, Compassion, Detail-Oriented

Industry

Shuttles and Special Needs Transportation Services

Description

Join Our Team and Help Keep Our Community Moving Wapato Shores Accessible Transportation who provide Non-Emergency Medical Transportation (NEMT) is seeking a compassionate, detail-oriented Dispatcher/Scheduler to help coordinate safe, timely, and efficient transportation for the people we serve. This role is the heartbeat of our daily operations—connecting clients, drivers, staff, and service partners to ensure every ride is delivered with care, dignity, and respect. If you enjoy problem-solving, thrive in a fast-paced environment, and find meaning in supporting older adults and people with disabilities, this could be the perfect role for you. About the Role The Dispatcher/Scheduler takes a systems-level, big-picture approach to transportation scheduling, balancing operational needs, client requests, funding requirements, and real-time changes throughout the day. You’ll use computerized scheduling and dispatch software to build accurate, efficient daily schedules while providing outstanding customer service and professional communication. You’ll work closely with the Operations Director, Program Managers, drivers, and external partners to ensure reliable service delivery across our community. What You’ll Do: * Monitor and adjust driver routes to maximize efficiency and minimize delays * Respond to schedule changes, same-day requests, and service disruptions * Support drivers with directions, traffic updates, and route changes * Communicate trip status and updates to clients * Confirm and process cancellations and no-shows * Prioritize incoming calls and dispatch vehicles as needed * Create accurate, efficient daily schedules using computerized dispatch software * Assign the most appropriate vehicle and service type within required timelines * Confirm or deny ride requests from clients and brokerages * Maintain communication with service providers about route issues or unusual circumstances * Respond professionally to client feedback, including complaints and commendations * Maintain accurate records, reports, and documentation * Report operational concerns to the Operations Director or Program Manager * Use phones, two-way radios, computers, and other communication tools Required Qualifications * Two years of experience in operations, scheduling, dispatching, or coordination * Two years of customer service experience * Strong organizational and multitasking skills * Ability to communicate clearly and professionally by phone and radio * Proficiency with Microsoft Office and computerized scheduling systems * Ability to read maps and navigate local geography * Knowledge of Multnomah, Clackamas, and Washington Counties * Excellent problem-solving, listening, and communication skills * Ability to pass a national criminal background check (fingerprint-based) * Ability to perform safety-sensitive duties and comply with FTA drug and alcohol testing requirements Welcome Additional Qualifications * Experience working with older adults and people with disabilities * Familiarity with public transportation systems * Bilingual or multilingual in addition to English * Experience with Ecolane, MediRoutes, or similar scheduling software Physical Requirements * Prolonged sitting and repetitive motion * Extensive visual and hearing involvement * Frequent verbal communication * Office-based work environment Why Work at Wapato Shores? At Wapato Shores, our work is about more than transportation—it’s about connection, independence, and dignity. Our team plays a vital role in helping people access healthcare, maintain their independence, and stay connected to their community. We value collaboration, kindness, and creative problem-solving, and we’re proud of the difference we make every day. Equal Opportunity Employer Wapato Shores Accessible Transportation and Ride Connection are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace that reflects the communities we serve. We welcome applicants of all backgrounds and actively support affirmative action in our hiring practices.

Responsibilities

The Dispatcher/Scheduler coordinates transportation services, ensuring safe and timely rides for clients. This includes monitoring driver routes, responding to schedule changes, and maintaining communication with clients and service providers.