POSITION SUMMARY:

The Dispatcher efficiently dispatches calls to Service Technicians and Installers while exercising professionalism, as well as processes work orders in an accurate and timely manner.

Responsibilities:

• Dispatch calls to Service Technicians and Installers.
• Process completed work orders ensuring they are accurately accounted for and filed.
• Ensure the parts inventory is maintained.
• Review completed service work orders for accuracy.
• Respond to customer inquiries as related to equipment service, service invoicing and general inquiries.
• Liaise with management to ensure productive and efficient use of technical employees.
• Confirm that service calls and installations are performed in a timely manner.
• Respond to requests from Service Technicians and Installers.
• Follow-up and schedule preventative maintenance service appointments and ensure that they are scheduled in an efficient manner.
• Maintain customer information in the systems.

Qualifications:

• The qualified candidate must have a high school diploma or equivalent (post-secondary education preferred).
• Previous dispatch experience required.
• Previous experience in the HVAC industry an asset.
• Excellent interpersonal, organizational and time management skills.
• Exceptional verbal and written communication.
• Ability to make independent decisions based on generally established guidelines and procedures.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong computer software skills required.
• The ability to work occasional overtime and weekend hours as required.
• The successful incumbent must be able to meet the minimum requirements for our background check criteria.

• Dispatch calls to Service Technicians and Installers.
• Process completed work orders ensuring they are accurately accounted for and filed.
• Ensure the parts inventory is maintained.
• Review completed service work orders for accuracy.
• Respond to customer inquiries as related to equipment service, service invoicing and general inquiries.
• Liaise with management to ensure productive and efficient use of technical employees.
• Confirm that service calls and installations are performed in a timely manner.
• Respond to requests from Service Technicians and Installers.
• Follow-up and schedule preventative maintenance service appointments and ensure that they are scheduled in an efficient manner.
• Maintain customer information in the systems