Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Dispatcher at Socket Telecom LLC
Columbia, Missouri, United States -
Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Computer Skills, Written Communication, Verbal Communication, Multi-tasking, Prioritization, Telephone Handling, Reasoning Ability, Customer Service, Punctuality

Industry

Telecommunications

Description
Description Socket is seeking a skilled Dispatcher to join our team! The primary focus of this role is to ensure field technicians are properly scheduled and provide communications for all customer appointments. Including proactive monitoring of the technicians’ work routes to identify possible late appointments as well as assisting technicians with troubleshooting technical and/or billing issues. This is an in-office position. What We Offer: Competitive compensation 401k matching Medical benefits Dental benefits Vision benefits Free fiber if available in your area Primary Responsibilities: Ensure all jobs are assigned accurately Review scheduling calendar to anticipate potential problems Communicate with field technicians regarding work in their designated areas Cancels, reschedules, and reassigns work assignments as needed Handle calls from internal and external customers Work with field manager to schedule vehicle maintenance The use of multiple programs and software to complete tasks Interaction with multiple departments to ensure installs happen in a timely manner Basic troubleshooting Regular reliable attendance Skills: Proficient computer skills Excellent written and verbal communication skills Multi-tasking Ability to prioritize tasks Friendly demeanor Telephone handling skills Other duties as assigned Desirable skills: Reasoning ability Previous customer service experience Ability to accurately follow directions Punctuality Ready to grow your career and make a real impact? Apply now and join Socket’s team of dedicated professionals committed to exceptional service and innovation!
Responsibilities
The dispatcher is responsible for scheduling field technicians, monitoring work routes, and coordinating customer appointments. They also handle internal and external communications and assist technicians with technical or billing troubleshooting.