Dispatcher at Total Comfort Group

Eatontown, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching, Communication Skills, Organizational Skills, Multitasking, Problem Solving, Customer Service, HVAC Terminology, Decision Making, Safety Compliance, Flexibility

Industry

Facilities Services

Description

Job description: Total Comfort Group is a leading national provider of commercial HVAC services. We specialize in supporting retail and multi-site commercial properties across the United States. With a strong commitment to quality and rapid response, we’ve earned the trust of clients from coast to coast. What You’ll Do As a Dispatcher, you’ll be the heartbeat of our service operations—connecting clients, technicians, and internal teams to ensure smooth, efficient, and timely HVAC service delivery. You’ll manage scheduling, resource allocation, and real-time problem-solving to keep our operations running at peak performance. Key Responsibilities: Act as the central communication hub via phone, email, and messaging platforms Schedule and assign HVAC service appointments based on technician skillset, location, and client needs Monitor technician availability, vehicle status, and equipment readiness to optimize dispatching Maintain and manage on-call schedules, including first-call and standby coverage Respond to emergency service requests and dispatch technicians promptly Troubleshoot service delays and make quick decisions to maintain service quality Deliver top-tier customer service by confirming appointments and providing real-time updates Track technician certifications and ensure compliance with safety and industry standards Review service timecards, work orders, and GPS reports for accuracy Maintain and update the dispatch board and service database Debrief technicians post-service to ensure quality and gather insights Forecast workload 2–3 days ahead and follow up on pending work orders Coordinate “Parts Pending” calls and schedule service upon part arrival Conduct customer satisfaction surveys and “happy calls” Log service invoices and forward payments to accounting Keep detailed records of service requests, appointments, and technician activity Support office, service, and operations managers with additional tasks as needed What You Bring Proven experience in dispatching, preferably in HVAC or service industries Strong communication skills with a calm, professional demeanor under pressure Excellent organizational and multitasking abilities Familiarity with HVAC terminology and service procedures (preferred) Proficiency in dispatching software and computer systems Quick-thinking problem solver with sound decision-making skills Commitment to safety, compliance, and customer satisfaction Flexibility to work shifts and adapt to changing schedules Why Join Us Be part of a fast-growing national company with a strong reputation Work in a dynamic, team-oriented environment Opportunity to make a direct impact on service delivery and customer satisfaction Competitive compensation and benefits package Job Type: Full-time Benefits: 401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Experience: Dispatching: 3 years (Required) Ability to Commute: Eatontown, NJ 07724 (Required) Work Location: In person Application settings Application method Email Require resume Yes Application updates lisasheppard@total-cg.com Candidates contact you (email) No All analytics data provided here is for informational purposes only and Indeed does not guarantee its accuracy. Values shown may deviate from the actual charges. Indeed reserves the right to adjust the information shown here or change the method of measu

Responsibilities

As a Dispatcher, you will connect clients, technicians, and internal teams to ensure efficient HVAC service delivery. You will manage scheduling, resource allocation, and real-time problem-solving to maintain peak operational performance.