Dispatcher at TOTAL WAREHOUSE INC

Waipahu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Communication, Logistics, Dispatch Software, GPS Tracking, Work Order Processing, Problem Solving, Time Management, Team Collaboration, Service Coordination, Vendor Management, Forecasting, Adaptability, Technical Support, Equipment Management

Industry

Manufacturing

Description

Description The Dispatcher Coordinator will maintain the Service Technicians' daily schedules and dispatch the technicians as service calls are required. This position will schedule return service calls with customers when parts are in and maintain the schedules for service technicians. This position will oversee clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead times. The dispatcher will also provide accounting with maintenance contract billing information and push service invoices for billing in a timely manner Requirements Job Responsibilities: Receive any incoming customer service calls. Contact customers for PM Schedules and Service Repair. Schedule and coordinate all service calls as calls received. Set daily delivery schedule the day before for all mechanic and deliveries of parts. Debrief Service Technicians after completion of each call. Forecast workload for 2 – 3 days out. Adapt daily on forklift break down and repairs as needed when emergencies arise. Process / Convert all work orders, purchase order to the correct status.\ Work with sales and operations team on locating equipment for orders. Help with creating asset’s and items when needed. Locate/secure equipment for rental swaps when unit break down. Locate/secure equipment needs for rentals on customer repairs that need to come in for repair. Monitor and maintain Service board throughout the day. Monitor Tech throughout the day via text or phone on status on repairs. Work with vendors for additional assistance for repairs. Back up other roles in dispatch /shop areas. Education and Experience: High school diploma or GED (required) Associate’s or Bachelor’s degree in logistics, supply chain management, business administration, or a related field (preferred but not always required) 1-3 years of experience in dispatching, logistics, transportation coordination, or a similar role Experience in the material handling, trucking, freight, or warehouse industry is a plus Familiarity with dispatch software, GPS tracking systems, and scheduling tools

Responsibilities

The Dispatcher Coordinator will maintain the daily schedules of Service Technicians and dispatch them for service calls. They will also oversee communication with department managers and customers regarding service schedules and billing information.