Dispatcher at Transdev

Pasadena, California, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

30.0

Posted On

08 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CDL License, Customer Service, Problem Solving, Analytical Skills, Communication, Interpersonal Skills, Accident Investigation, Route Performance Management, Emergency Management, Report Writing, Safety Compliance, Transit Experience, Paratransit Experience, Supervision Experience, Technical Skills, Time Management

Industry

Urban Transit Services

Description

CDL Dispatcher/Supervisor Transdev in Pasadena, CA is hiring a CDL Dispatcher. The CDL Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer: Position Subject to Collective Bargaining Agreement: A competitive compensation package of $30.00/hr. Benefits include: Vacation after 1 year of employment Sick Days after 90 days of employment 6 paid holidays. Other standard benefits: 401(k) retirement plan, medical, dental and vision, after 90 days of employment Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc. Communicates job requirements and responsibilities to drivers. Conducts on-the-scene accident investigation; assists drivers in preparing accident reports, OSHA reports and safety violations documents Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips. Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services. Manage daily service by reviewing route performance and proactively responding to situations that impact customer service. Other duties as required. Qualifications: CDL License preferred. Must obtain a valid CDL (within 30 days of hire) as required to operate all vehicles at location, maintains that license, and must be available to cover different routes periodically as needed 1 Year Transit / Paratransit driving experience preferred; Previous Transit / Para-transit supervision experience is a plus High School Diploma or GED; Technical Degree preferred. 5-7 years' experience dispatching. Excellent verbal, interpersonal and customer service skills. Problem solving and analytical skills. Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: Must be available to work various shifts including nights, weekends, and holidays as needed. The employee is generally subjected to long periods spent sitting, typing, and/or looking at a computer screen. Work environment will be a combination of both indoors and outdoors. Strong ability to write clear and precise reports, which includes emails, explanation of service interruptions and daily events, meet daily reporting and safety requirements. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please Click Here for CA Employee Privacy Policy.

Responsibilities

The Dispatcher oversees road service by tracking trip performance and communicating with drivers. They also provide customer support and manage emergency situations for vehicle operators.