Dispatcher - Transport Medicine System Status Controller | LACP at BON SECOURS MERCY HEALTH INC

Bath Township, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Critical Thinking, Customer Service, Communication, Data Analysis, Transport Scheduling, Medical Terminology, Attention to Detail, Teamwork, Active Listening, Conflict Management, Adaptability, Time Management, Emotional Intelligence, Safety Focused, Business Writing, Computer Skills

Industry

Hospitals and Health Care

Description

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities. This is a night shift 6p-6a position Primary Function/General Purpose of Position Working under the direction of the Communications Center Manager and Communications Center Supervisors, the Transport Medicine System Status Controller is responsible for receiving requests for ground and air ambulance services via telephone and radio, determining appropriate response, entering information in the Computer-Aided Dispatch System, selecting and dispatching the appropriate unit(s) to the call and ensure related billing documentation is completed accurately. Essential Job Functions Receives all incoming telephone inquiries and requests for assistance regarding patient transport in a timely, professional, and courteous manner Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel Triages all requests for transport and accurately enters all required information into the Computer-Aided Dispatch System Maintains all required records and other documentation associated with patient transport and the operation of the Communication Center Ensures all billing paperwork is completed accurately Maintains updated knowledge of all communications equipment to operate and request service calls when appropriate and ensure intelligent reporting of equipment failures Activates transport teams and accurately relays information concerning the location and condition of the patient, when possible. Initiates appropriate protocols regarding notification and determination of patient destination Maintains knowledge of the Mercy Health Transport Medicine Emergency Response Plan. Participates in quality management, emergency-procedure testing, and annual Emergency Response Plan drills Demonstrates a working knowledge of all policies, procedures and protocols for operation of Mercy Health – Transport Medicine program and regulated transport activities. Has a functional understanding of state and local EMS regulations, local EMS structure, and protocol and procedures in service area Demonstrates critical thinking abilities when triaging patient transports and making decisions. Makes decisions in an independent and high stress environment Maintains constant radio contact with transport teams and documents contact with teams consistent with the current policy and procedure for flight and ground tracking. Remains at dispatch station at all times when any helicopter is airborne This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification BLS Basic Life Support - American Heart Association (required) Emergency Medical Dispatching (EMD) - Various (preferred at time of hire; required within 6 months of hire and maintained throughout employment) Ohio Paramedic - Ohio Emergency Medical Services (preferred) Education High School Diploma or GED equivalent (required) Associates, Healthcare, Public Safety, or a related field (preferred) Work Experience 1 year of experience in EMS, healthcare, public safety, or a related field (required) 1 years of previous EMS or public safety dispatching experience (preferred) Training Incident Command System (ICS) 100 (required) Incident Command System (ICS) 200 (required) Incident Command System (ICS) 700 (required) Language None Patient Population Demonstrates the knowledge and skills necessary to assign clinical personnel and transport resources appropriate to the age of the patients served on his or her assigned unit. Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures. Neonates (0-4 weeks) Infant (1-12 months) Pediatrics (1-12 years) Adolescents (13-17 years) Adults (18-64 years) Geriatrics (65 years and older) Working Conditions Periods of high stress and fluctuating workloads may occur. Long-distance or air travel as needed- not to exceed 10% travel. General office environment. May have periods of constant interruptions. Required to car travel to off-site locations, occasionally in adverse weather conditions. Skills Type accurately 25-30 words per minute Analyzing data or information Understand medical terminology Transport scheduling Business writing skills Computer Skills Ability to understand and interpret laws and regulations. Basic Mathematical Skills Public relations skills Phone / email etiquette Language Skills Attention to detail Critical thinking Teamwork Active listening Safety focused Emotional intelligence Conflict management Adaptability Collaboration Time management Learner Attitude As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com

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Responsibilities

The Dispatcher is responsible for receiving requests for ground and air ambulance services, determining appropriate responses, and dispatching units accordingly. They maintain communication with transport teams and ensure accurate documentation and billing.