Dispatcher (TU Public Safety) at Temple University

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

17.11

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Taking, Emergency Dispatching, Information Processing, Resource Dispatching, Security Maintenance, Composure Maintenance, Prioritization, Code Memorization, Computer Monitoring, Communication, Customer Service, Written Skills, Organizational Skills, Background Investigation, Task Prioritization

Industry

Higher Education

Description

Temple University's Public Safety Department is searching for Dispatchers! MULTIPLE OPENINGS AVAILABLE! Become a part of the Temple family and you will have access to the following: Full medical, dental, vision coverage Paid time off 12 Paid Holidays Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE A generous retirement plan and so much more! Hourly Rate: $17.11 Position Summary The Dispatcher is critical in Temple University’s Department of Public Safety and Temple University Police Department. The Dispatcher is responsible for receiving, screening, and processing calls from the public and police personnel, determining the priority level of requests for services, collecting and disseminating pertinent information from callers and dispatching the appropriate resources to the incident, selecting proper situation codes and enters pertinent information into a computer, accessing and maintaining the security of highly sensitive materials is significant to the work. The Dispatcher must possess and maintain certifications as a Call Taker and an Emergency Dispatcher as issued by the Association of Public-Safety Communications Officials (APCO) during the tenure of employment. Performs other job-related duties as assigned. Must have a valid Driver’s License. Successful candidates must be able to pass a background check. Required Education and Experience *Must be 18+ years of age. *High School diploma or equivalent. Preferred Education and Experience *Possess a valid vehicle operator license, with an excellent driving record. *Ability to type 35 wpm. Required Skills and Abilities *Learn to maintain composure and control while obtaining information from individuals in an emergency or other high-stress situation, including those who are distraught, angry, frightened, abusive, hysterical, or difficult to understand. *Learn to assess and prioritize emergency situations. *Memorize codes, names, locations, and other detailed information. *Observe numerous computer display screens for a long period of time. *Establish and maintain effective working relationships with those contacted during work, including customers, co-workers, University facility and staff, and the general public. *Must possess excellent communication and customer service skills. *Must possess excellent written and organizational skills. *Must successfully pass an extensive background investigation. *Ability to prioritize tasks. Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status. Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact. Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annual-security-report. You may request a copy of the report by calling Temple University’s Department of Public Safety at 215-204-7900.

Responsibilities

The Dispatcher is responsible for receiving, screening, and processing calls from the public and police personnel, determining request priority, and dispatching appropriate resources. This role also involves entering pertinent information into a computer and maintaining the security of highly sensitive materials.