OVERVIEW

We are looking for motivated individuals to work in our call centre as a Dispatcher based out of our office in Vernon, BC.
The dispatcher’s responsibility is to find out the key details about a customer’s situation and send them someone with the right skills and equipment to help as quickly as possible. The ideal candidate is a local resident who is detail-oriented, enjoys helping people, and has excellent communication skills.

QUALIFICATION

• Must be available Tuesday - Saturday.
• Flexibility for Holiday coverage.
• Effective and creative problem solver.
• Excellent customer service skills.
• Ability to work in a fast-paced environment effectively under pressure to meet deadlines.
• Superior time management and multi-tasking ability.
• Good knowledge of Vernon and the surroundings area.
• Must be able to accommodate to the work site.
• Post-secondary education and dispatching experience in a fast-paced environment, along with knowledge of the towing industry are definite assets.
• Able to clearly articulate instructions verbally and document written notes/ updates in various software systems.
• Candidates may be required to pass pre-employment drug screen.
  Job Type: Full-time
  Pay: From $20.00 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking

Ability to commute/relocate:

• Vernon, BC V1T 5Y9: reliably commute or plan to relocate before starting work (required)

Experience:

• dispatching: 1 year (required)

Work Location: In perso

Detailed job duties include:
- Effectively communicate with customers, and tow truck operators to ensure work is on schedule and well organized.
- Ensure the tow truck operators have the proper instructions to perform their duties in a timely and safe manner.
- Listen to tow truck operators’ concerns and act on them accordingly.
- Payment verification
- Perform all related clerical duties.