Dispatcher at WireNut Home Services

Colorado Springs, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

28.0

Posted On

08 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Customer Service, Phone Skills, Microsoft Office, Typing, Dispatching, Forecasting, Permit Scheduling

Industry

Repair and Maintenance

Description

Description Ready to be recognized and rewarded for your hard work? At WireNut, our team members are the foundation of our success. Through our core values of family, care and grow, we enrich lives through trust in the trades. Leading us to make it a priority and show our appreciation every day. We offer industry-leading pay, a company vehicle you can take home, consistent year-round work with no seasonal layoffs, and a generous PTO and sick leave package. Join a company where your growth and career development truly matter. WIRENUT INVESTS IN YOU! Who we are: Established in 2004, WireNut Home Services is a family-owned residential company that provides Electrical, Plumbing, HVAC, and Drain Service throughout Colorado's Front Range. We have earned over 70,000 happy customer reviews and are the record holder of 11x Excellence in Customer Service Award from the BBB. Additionally, we are the recipients of the Gazette's Best Workplaces for 8 consecutive years and have enjoyed aggressive growth year-over-year. What You’ll Do As a Dispatcher, you arrive each day ready to work hard to ensure maximum scheduling efficiency without compromising customer service. Most of your day is spent in an office environment on the phone or computer. Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians. You schedule calls in order to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You forecast days and weeks ahead to keep all employees working and on track. Additionally, you schedule permits and inspections. Over the phone, you inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly. (Required Skills/ Experience): Trades experience Preferred but not required Efficiently scheduling technicians on jobs Assisting technicians dispatch to their jobs Scheduling customers for services that have been quoted Rescheduling non-emergency appointments when emergency appointments arise Job Type: Full-Time Compensation: $22.00-28.00/hr Compensation based on performance measured in metrics on monthly scorecards Benefits: Competitive Compensation – Paid Weekly Comprehensive Medical, Dental, and Vision Insurance PTO AND Sick time package 401(k) Plan Company Holidays (Office Closed) Life Insurance Legal Shield Disability Perks: Company sponsored events such as quarterly banquets, fun off site events, Food contests, etc. Company swag Family oriented environment growth opportunities Requirements Excellent customer service and phone skills Proficiency with Microsoft Office Ability to type 35-45 WPM Ability to pass a background and drug test

Responsibilities

Coordinate and dispatch service calls to field technicians to maximize scheduling efficiency and minimize mileage. Manage client communications regarding arrival times, delays, and appointment rescheduling.