Dispatcher at WM

Elizabeth, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

22.25

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching, Customer Inquiry Response, Scheduling, Route Optimization, Customer Service, Case Management, Route Changes, Rescheduling, Paperwork Review, Data Entry, Communication, Safety Compliance, Performance Monitoring, SAP Data Update

Industry

Environmental Services

Description

Stericycle is now part of WM!!! To learn more about WM's acquisition of Stericycle, CLICK HERE [https://nam11.safelinks.protection.outlook.com/?url=https://investors.wm.com/news-releases/news-release-details/wm-completes-acquisition-stericycle&data=05|02|Cyeta.Graham@STERICYCLE.com|2a03dfa5e67346ac4b2a08de89ad4adf|25b7504baaa64fe5abcb0f06c55fe7b7|1|0|639099574544538218|Unknown|TWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ==|0|||&sdata=1kviUYJ/2LoOwlBjp9+mPj9+1DakFExlXWFL+5fkwkI=&reserved=0] to read the press release! I. Job Summary Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service. II. Essential Duties and Responsibilities * Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops * Provides highest level of customer service to all customers in line with Customer 1st objectives * Monitor, process, and escalate SFDC cases to supervisor * Assist walk-in customers * Assists drivers with problems/issues as issues arise (during the day or at the end of the route) * Reviews driver’s paperwork and files paperwork * Review and updates routes, new customers based on daily communication, reroutes existing customers as required * Ensures that routes are balanced daily * Assists Trans Supervisor/Manager as needed/directed * Update SAP data / notes * Communicate performance standards and objectives * Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings * Always maintains a safe and compliant workplace * In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries * Perform other duties and responsibilities, as assigned III. Qualifications A. Required Qualifications * High School Diploma or equivalent * 2 years experience, preferably in Transportation, Logistics, Routing and Customer Service B. Preferred Qualifications ----------------------------------------------- * IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. Monday- Friday | 11 am-7:30 pm DL Required | $ 22.25 an Hour V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply. ABOUT WM WM (WM.com [https://www.wm.com]) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com [https://sustainability.wm.com/]. Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.

Responsibilities

The Dispatcher provides timely responses to customer inquiries regarding pickups, schedules, and orders, while efficiently dispatching vehicles daily based on pre-set routes for optimal customer service. Essential duties include assisting Customer Service with case management, monitoring and escalating issues, assisting drivers with problems, and reviewing/updating daily routes.