ABOUT THE CANDIDATE

if you are an experienced business manager looking for an exciting new role, then we’d love to hear from you.

You will have the following skills and experience:

• GCSE (or equivalent) English and Maths grace C or above.
• At least two years management experience.
• Previous dispensary/pharmacy experience would be desirable.
• Experience in financial management
• Self-motivated, with a forward thinking, solution focused approach
• Experience of working in an ever-changing environment, with an ability to cope with regular change
• Excellent organisational, management and planning skills, IT skills and communication skills
• Ability to implement and manage change effectively
• Excellent clinical and medication knowledge.
• The commitment to continue to learn new clinical skills and develop your career.
• The confidence to work as part of a busy GP multi-disciplinary practice team and using your own initiative in decision making.

ABOUT US

We are a highly reputable, semi-rural, dispensing, research and GP training practice operating in north Norfolk within the village of Hoveton/Wroxham, 6-miles to the north east of the fine city of Norwich. We have a growing list size of approximately 10,000 patients. We are also a member of the NN4 Primary Care Network, working closely with 5 other local practices.
Candidates are encouraged to contact the practice to arrange an informal visit ahead of interviews to help you find out more about the position.

Hoveton and Wroxham Medical Centre is looking to welcome and bright and motivated dispensary business manager into our busy practice who will play a full and active role as part of the practice multi-disciplinary team. The role is offered on a part-time basis for 15-18 hours per week, working Tuesday, Wednesday and Thursday.

The main responsibilities of the role include:

• Gain information and help the practice to negotiate sales terms from pharmaceutical companies and or their representatives, working with the dispensary lead on these areas.
• Keep a database of dispensary discounts with wholesalers and organise information so that new deals can be examined further.
• Help the operations manager carefully track dispensary income and expenditure against the data on income and expenditure received at practice level. This includes regularly staying abreast of manufacturing schemes and discount schemes and rebates.
• Raise concerns around negative trending with the Practice Manager and GP Prescribing Partner.
• Consult with clinical teams and lead GP Prescribing Partner around preferred drug options for the formulary.
• Communicate effectively and on time any financial opportunities and threats relating the dispensary business to the Practice Manager (Dispensary Management Meeting last Thursday morning of the month).
• Manage the NHS Prescription Service submissions (previously known as the Prescription Pricing Division (PPD)) - the main source of information and support for prescriptions and prescribing services.
• Develop predictions and check variances in spend and income for dispensary.
• Scrutinise drug freight costs and the effect on small scale ordering. To tell the dispensary staff who order these items by consulting with the dispensary lead.
• Ensure correct recording of Personally Administered items for VAT purposes.
• Agree to meet with and arrange meetings with wholesaler representatives.
• Coordinate the monthly clinical prescribing meetings, setting agendas and circulating minutes. Working with the prescribing and dispensing lead on the agendas and the pharmacy tech.
• Manage setting the monthly dispensary management meetings including agenda setting, minutes and actions.
• Manage DSQS in the practice working with the dispensary lead to ensure that requirements are operationalised and reviewed.
• Attend clinical prescribing and dispensary management meetings and give to the dispensary lead to ensure all information is communicated.
• Work with the dispensary and prescribing lead to ensure that MHRA alerts are dealt with and acknowledged on our workforce management platform.
• Work with the compliance manager to ensure that all SOPs and policies affecting the area are complete, up to date and that these are read and acknowledged by dispensary team.
• Find and communicate prescription price changes to the dispensary team and to the public.
• Ensure that gaps in cashing up is found and explored.
• Work with the dispensary lead on efficiencies including uniform and efficient task flows from dispensary. Raise issues at the dispensary management meeting.
• Check invoices against statements.
• Ensure PA items claims are undertaken as needed.
• Work with the dispensary lead to aim for a zero-stock waste.
• Work with the public to educate in only ordering what drugs are needed and to avoid over ordering.
• Manage ensuring rebates from Tillotts and Oxypro are claimed.
• Process invoices for payment, consulting with the operations manager or practice manager as needed.