Dispensary Supervisor at Dutchess Cannabis

Framingham, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Inventory Management, Compliance, Teamwork, Cash Handling, POS System Operation, Data Entry, Security Measures, Organization, Time Management, Communication, Training, Product Knowledge, Retail Operations

Industry

Alternative Medicine

Description

Dutchess Cannabis in Framingham, MA formerly Union Twist is looking to hire Dispensary Supervisors! Our workforce will reflect the diversity of the City. We are looking to build a world class team that will shape the future of cannabis by hiring hard-working, passionate people with exceptional customer service skills. Are you someone who is personable, adapt in a fast-paced high-volume atmosphere, has a team player mentality or leadership abilities? Would you like to advance your retail career with a company that values both its employees and the community? If so, please read on! We offer great perks, including flexible schedules, 2 weeks of paid time off (PTO) for Full-Time staff, a generous employee discount and swag. If this sounds like the right retail opportunity with a cannabis dispensary for you, APPLY TODAY! JOB SUMMARY The Dispensary Supervisor assists with the day-to-day operations of dispensary (retail store) and provides support for the management team. This position is responsible for maintaining best-in-class customer service while ensuring compliance to all applicable regulations and company standards. The Dispensary Supervisor will set the standard for performance and keeping associates motivated. The role requires excellent leadership qualities and gain and understanding of dispensary inventory and products. PRIMARY RESPONSIBILITIES Provide best-in-class customer service to customers Follow and uphold established policies for sales and customer service to ensure customer satisfaction Maintain in-depth knowledge of all products and strains in the store as well as industry-wide product knowledge, and train and share that knowledge with other members of the team Assist with monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Assistant Manager and General Manager Assist all Dispensary Associates in the consultation of all customers to ensure that the employee is informed of the right product choices by being knowledgeable of how different methods of cannabis consumption affect customers differently Complete and appropriately delegate tasks assigned during scheduled shift, including: Correct cash handling Accurate use and maintenance of the Point of Sale (POS) system Accurate and timely data entry in both the POS system and inventory tracking system Assistance in verifying order deliveries for accuracy Ensure adherence with security measures and safety compliance Maintenance of an organized and clean store Management of visitor log End-of-day daily update emails Ensure accuracy with the vault Work with the Management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations Daily activities, maintenance, and data collection for any reported issues and/or complaints Open and closing procedures Assist with the onboarding and training of new staff in partnership with the management team JOB REQUIREMENTS Must be at least 21 years of age Must pass all required background checks High school diploma or general education degree (GED) 2+ year in a supervisory or management role in a retail setting, specifically with POS business operations Exceptional customer service skills Knowledge of basic computer skills Positive attitude, team player and strong work ethic Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry Must have excellent organization and time management skills Must be focused, pay close attention to detail Must be able to internalize training and follow instructions Must be able to communicate clearly and effectively Continuously open to constructive, developmental feedback Must have flexibility to work nights and weekends PHYSICAL DEMANDS: The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. If you have the requirements, aligned with the Dutchess Vision and are focused on building a team to deliver a premier cannabis experience to our customers, then this is the role for you! COMPANY OVERVIEW At Dutchess, we are setting new standards for service, innovation, and customer satisfaction in every interaction. We are the crown jewel of cannabis! Our focus at Dutchess is all about the customer. We are consumer-centric, cannabis enthusiasts, who are enthusiastic about providing our clients with exceptional service and premium quality products. Our work together will allow us to: • Foster an environment where every customer feels valued, creating a community united by quality cannabis • Create opportunities in the communities we serve through the expansion of our retail locations • Pioneer innovation by continuously pushing the boundaries to enhance the cannabis experience and meet evolving consumer needs with cutting-edge bud EEO STATEMENT Rubino, LLC is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Responsibilities

The Dispensary Supervisor assists with daily retail operations, supports management, and is responsible for maintaining best-in-class customer service while ensuring strict adherence to all applicable regulations and company standards. This role involves setting performance standards, motivating associates, and gaining a deep understanding of dispensary inventory and products.