e're looking for an experienced Dispense Technician who wants to leverage their community pharmacy knowledge in a customer-focused support and training role.

This is an excellent opportunity for someone with a strong dispensing background who enjoys helping others, solving problems and working with pharmacy technology. You'll support pharmacies across Australia, assisting users with day-to-day enquiries, providing training and helping them get the most out of their dispensing software.

About the Role

As a key member of the support team, you'll:

• Provide phone and email support to community pharmacy customers.
• Assist users with day-to-day dispensing system enquiries.
• Troubleshoot workflow and software issues.
• Escalate more complex technical matters where required.
• Deliver training and demonstrations to new and existing users.
• Build strong relationships with pharmacy teams through outstanding customer service.
• Work collaboratively with internal teams to ensure a seamless customer experience.

About You

To be successful, you'll bring:

• A minimum of 5 years' experience as a Dispense Technician within an Australian community pharmacy.
• Strong knowledge of the Pharmaceutical Benefits Scheme (PBS), prescription processing and community pharmacy operations.
• Experience using pharmacy dispensing software such as Fred Dispense, Minfos, Z Software, Merlin or MyScript.
• Excellent communication and customer service skills.
• Strong problem-solving ability and attention to detail.
• Confidence learning and supporting software applications.
• A positive attitude and a genuine passion for helping customers.

Desirable:

• Certificate III or IV in Community Pharmacy (or equivalent).
• Experience with medication packing or aged care pharmacy.
• Knowledge of electronic prescribing and Active Script List (ASL/MySL).
• What's on OfferAn opportunity to move away from the dispensary while continuing to utilise your pharmacy expertise.
• A varied role combining customer support, troubleshooting and training.
• Work with pharmacy professionals across Australia.
• A collaborative and supportive team environment.
• Ongoing training and opportunities for professional development.

If you're an experienced Dispense Technician looking for a fresh challenge where your knowledge will make a real difference, we'd love to hear from you.

Apply now for a confidential discussion.