ABOUT US

We are a well-established, family-run optical practice with a long-standing reputation for delivering high-quality eye care and exceptional patient service. Our focus is on building relationships with our patients and offering personalised, expert advice in a welcoming environment.

JOB DESCRIPTION

We are currently seeking a qualified and experienced Dispensing Optician / Store Manager to lead our practice. This position combines hands-on dispensing with the day-to-day management of the store.
The ideal candidate will be a registered dispensing optician with a strong background in optical retail and a passion for delivering outstanding patient care. You’ll play a key role in the smooth running of the practice while also working to achieve business goals.

REQUIREMENTS

• GOC-registered Dispensing Optician (preferred)
• Previous experience in a managerial or team leader role within optical retail (preferred)
• Excellent communication and interpersonal skills
• A patient-focused approach with a genuine desire to deliver top-tier service
• Commercial awareness with the ability to analyse performance and meet KPIs
• Strong organisational and problem-solving skills

• Dispense prescription glasses, lenses, and frames to a high clinical and service standard
• Lead and motivate the team to maintain excellent patient care and customer service
• Manage daily operations including staff rota, inventory control, and visual merchandising
• Drive store performance to meet and exceed set sales and service targets
• Provide staff training and development to support team growth and maintain standards
• Ensure compliance with GOC and NHS regulations
• Handle patient feedback and resolve any concerns professionally and promptly
• Collaborate with the practice owners on business strategy and performance reviews