Reed Accountancy are looking to recruit four experienced Dispute Management Clerks on behalf of our client, to resolve disputes within their organisation here in Teesside.
This is a 6-month temporary contract starting ASAP, and requires strong analytical, communication, and negotiation skills and involves close collaboration with both internal and external stakeholders. The ideal candidate will investigate and handle disputes, mitigate risks, and ensure all payment barriers are resolved efficiently within our process frameworks.

Dispute Resolution:

• Manage and resolve disputes, claims, and complaints from customers or other stakeholders.
• Analyse each dispute to determine the appropriate resolution approach.
• Oversee the entire dispute process from initial assessment to final resolution, ensuring timely and cost-effective outcomes.

Investigation & Documentation:

• Conduct thorough investigations into the facts surrounding disputes and gather all relevant evidence.
• Document and maintain accurate records of all disputes, including correspondence, reports, and resolutions.
• Prepare reports and recommendations for senior management on dispute trends, outcomes, and necessary actions.

Stakeholder Communication:

• Serve as the primary point of contact for all parties involved in disputes.
• Keep all stakeholders informed of the dispute resolution process and case progress.
• Provide guidance and support to internal teams (e.g., Billing, Credit Control) in handling disputes.